nicky van minnen

Full responsibility for the medical aid division, Processing of all new business application forms, Escalations to management, Assisting clients with queries, Processing of claims, Reconciliation of billing schedule for employers, Assist marketing division with lead generation, Monthly commission reconciliation, Updating and record keeping of staff registers, General office upkeep.

General up keep of office, Liaising with the management at Discovery for detailed feedback on all new and pending business, Delegation of duties and management of admin and telesales staff, Arrange training to all admin staff, Database processing and updating of all client information on @work, Sending reports to management, Updating FICA and FAIS on all client files, Updating and liaising with clients on queries, General credit control (eg: Notification to clients with regards to returned premiums), Preparing Health, Life and Invest quotations as per Discovery standards on behalf of financial advisers, Managing of financial advisers diary, Assisting financial adviser with daily queries.

* Assist switchboard operator, * Following up on all excising new business (health and life), * Escalating new business to management, * Logging queries on paradigm (Life servicing quotes) * Pre-paring quotations (Discovery Life - New and Servicing), * Checking health/life applications * Process new business (health and life), * Managing of all consultants general queries and follow-up`s, * Assisting brokers and broker assistants, * Checking of membership packs before consultant delivers. * Worked on Microsoft Office (Word/Excel/Outlook), Broker Buddy (DCS system) and Paradigm.

* Switchboard operator, * With attorney supervision and instruction drafted legal documents, * Pre-pared files for courts and other agencies, * File documents in Court, * Screen and respond to enquiries from the general public. * Worked on Microsoft Office (Word/Excel/Outlook).

Problem solving for all Builders Warehouse / Builders Express stores, Assisting store managers and users with certain computer queries, Drafting feedback reports to managers for meetings using excel, Provide feedback via email/telephone to store managers / users in respect of queries logged and finalized, Logging calls to create new users on SAP via CKS call centre, Assisting CKS (client call centers) with outstanding requirements/info. Worked on Microsoft Office (Word/Excel/Outlook).

* Floor instructor * Assisting members with equipment and advice, * Training members * One on one training sessions,, * Assisting members with diets and training programs, * Assisting with body assessments, * Canvassing new clients,

* Travelling to Builders Express stores, * Scanning all product detail, * Purify data to be loaded on SAP. * Worked on Microsoft Office (Word/Excel/Outlook).