nicky bridgland

Offered secondment to support test lead on CISL Intelligent Network platform integration and test, assisting the business and improving the implementation of E2E Test strategy and best practice within the team. Brought proven best practice from ICM work to CISL role, leading on identifying and rectifying weaknesses in reporting and defect management, and making recommendations for improvement. Managed a team of 7, including carrying out people management responsibilities.

Setting and monitoring performance against engineering standards for building in quality in software and networks delivery. Working with stakeholders in design, development, test and production to collate standards and audit against them. Building the strategy for engineering quality best practice.

Overall Senior Integration & Test Team Lead for BT’s Cisco Intelligent Contact Management and Hosted IP Contact Centre (ICM / MMVoIP) platform which serves 25-30 of BT’s major customers. Managed the successful introduction of Quality Center for test and defect management and reporting on all my projects. Responsible for managing, planning and coordinating the activities of 3 teams reporting into me (total of 16 people), comprising team leads, Subject Matter Experts, managers, team members and onshore sub-contractors working on major and minor platform upgrades, In-Life support testing, platform security, new features and platform enhancements. Responsible for financial management and budgeting including construction of Work Package Agreements, resource and workstack management, test strategy and planning, design analysis and authorship of test documentation, reporting into customer and line, highlighting, managing and resolving issues within projects and teams.

Trials leader (July 199 to January 2001) and then technical team leader of a development team delivering Interactive Voice Response (IVR) applications into BT Retail through the Automated Customer interfacE (ACE) programme. Managed and carried out requirements capture, design, development and test of DTMF and speech-recognition IVR services for BT, e.g., 150, Fault Repair. Consultancy and trials for external customers. Member of the Advanced Speech Technologies Centre’s management team, fulfilling a Group Leader role and managing a team of 9 developers and testers, plus managing developments across teams. Group leader responsibilities included coaching, resource and workstack management, Centre tactical meetings and line management of a student, Team Members and Managers.

Worked in a small team automating and streamlining software build and configuration management processes on a project delivering software to allow BT’s major Inbound Services customers to monitor and manage their call traffic. Managed and maintained UNIX servers and build environment. Carried out software build and configuration management, developed build and installation tools and scripts using Visual Basic, InstallShield and UNIX shell scripts. Reduced the time taken for a build from 10 days to 1.5 days, identifying areas to be automated or prepared in advance, defining solutions and implementing new processes.

* Solely responsible for testing the GUI for BT's Inbound Services client application. * Created and executed exhaustive component tests of a graphical user interface, uncovering numerous defects; generated test metrics and managed the test environment. * Chaired Fault Targeting meetings and monitored fault fixing progress across the project.

A levels in Maths, Further Maths, Physics and French S level in French Activities and Societies: School choir, orchestra and opera club; flute and piano; ballet, tap and modern dance

GCSEs in Maths, English Language, English Literature, Double Award Science, French, German, Geography and Music Activities and Societies: School choir, orchestra and wind band; flute and piano; ballet, tap and modern dance; Girl Guides