nick tippens

Increased engagement with the Ivan Allen College of Liberal Arts' various digital media outlets. Filmed, edited, and produced video content documenting student and faculty research. Maintained and updated the college’s online presence, including its website and social media platforms via content management systems. Photographed campus events, highlighting the activities and accomplishments of the college’s students, faculty and staff.

Improved the customer experience of multiple products, including the Drive Safe & Save native mobile app, digital auto insurance ID cards, and online renters/homeowners insurance quotes. Delivered impactful CX enhancements that increased digital customer ratings from 2.2 to 4.5/5 in the App Store and 2.5 to 3.7/5 on Google Play. Facilitated design thinking workshops to identify product pain points and cast customer experience vision. Developed and documented horizontal/cross-channel experience architecture. Wireframed new feature experiences and prototyped interaction designs at low and medium fidelities. Designed "pixel-perfect" high fidelity comps for delivery and development on native mobile and responsive web applications, and supported their agile development teams.

Strategically enhanced recess activities for over 400 elementary students at Lakewood Elementary School. Implemented systems designed to foster healthier lifestyles and reduce conflict among students and faculty.

Optimized the usage of game recordings for practice purposes by editing and annotating digital game footage with SportsCode video analysis software. Streamlined the process of game preparation by creating digital scouting reports on opposing teams. Surveyed archived game footage and transcribed highlight descriptions for record keeping. Organized mail-outs and performed other administrative tasks.

Worked with lead researchers investigating the environmental fate of common nutrients as well as nanoparticle pollutants. Improved lab data management by organizing digital data into Excel spreadsheets. Prepared plant, soil, and water samples for laboratory analysis and performed other administrative tasks.

Designed, developed, and executed weekly activities and programming for over 200 high school students. Enhanced the entire organization’s digital marketing practices by filming, editing, and producing weekly video content shared with thousands of constituents. Digitally designed graphics for a wide variety of promotional materials. Re-branded and redesigned the youth program’s logo and website, creating a more intuitive and inviting Internet presence. Facilitated greater online engagement among students and their parents by creating and managing official social media accounts for the program. Provided audio and video technical support for a variety of live events. Curated digital archives of photographs and videos for the youth program as well as the organization at large.

Activities and Societies: Duke Wesley Fellowship, Duke Men's Basketball

Honor Graduate Class Rank: 3/344