Nick Munro

Westpac AI Accelerator Driving AI Adoption & Strategy – Supporting the delivery of scalable generative AI solutions to enhance business efficiency, compliance, and customer experience. Enterprise-Wide AI Implementation – Enabled the deployment of generative AI solutions across multiple banking functions, improving productivity and streamlining processes. Leading AI Integration & Collaboration – Working with a large, cross-functional team to drive AI adoption, education programs, and ideation workshops across the organisation. Responsible AI & Governance – Ensuring AI solutions align with regulatory requirements and ethical standards while strengthening governance frameworks. Industry Engagement & Partnerships – Managing AI vendor relationships, supporting AI-driven transformation initiatives, and contributing to industry forums on AI innovation.

Westpac Growth Labs (R&D): Leading AI & Emerging Tech Strategy – Driving R&D on emerging technologies such as AI, quantum computing, and RegTech to explore transformative opportunities for Westpac. Experimentation & Rapid Prototyping – Delivered AI and fintech proof-of-concepts with internal teams and leading industry partners, accelerating innovation across Westpac. Fostering a Culture of Innovation – Established company-wide innovation programs, hackathons, and an ‘Innovation as a Service’ model to democratise experimentation. Strategic Partnerships & Ecosystem Growth – Expanded internal innovation network and collaborated with universities, fintechs, and regulators. AI Governance & Risk Management – Implemented governance frameworks to ensure ethical AI adoption, balancing innovation with compliance and security.

Digital Transformation & Workflow Enhancement: Eliminating Paper Trails, Enabling Seamless Digital Journeys Led initiatives to replace paper forms with dynamic digital alternatives, streamlining processes across branch, contact centre, and back-office teams. These innovations reduced inefficiencies and minimized the environmental impact of paper-based workflows. Appian Workflows for Efficient Fulfillment Utilized Appian workflows to optimize fulfillment processes, ensuring agile and precise service delivery to customers. Automating Analogue Processes: Transitioning to Digital Excellence Spearheaded initiatives to digitise analogue processes, fostering a transformative shift toward digitalization within Westpac. Implemented customer and banker-friendly digital solutions, enhancing operational agility. Enhancing Fulfillment Efficiency with Appian Workflows Leveraged Appian's dynamic workflows for seamless and efficient service delivery, ensuring accuracy and expediency. Innovation & Strategic Automation Contributions: Cognitive Automation Transformation Engineered a Group-Wide Cognitive Automation Operating Model, enabling widespread access to cognitive automation solutions across Westpac. Strategic Leadership & Governance Pioneered AI & Robotics Risk Toolkit and Ethical Principles, ensuring a principled approach to innovation. Developed robust automation governance frameworks and excelled in partner management. Exemplary Project Delivery & Innovation Managed rapid COVID-19 support projects and innovated with Intelligent Automation proof of concept, integrating IBM Watson Assistant with Blue Prism robotics for streamlined operations. Continuous Technological Advancement & Solution Integration Conducted assessments and onboarded cutting-edge technology solutions, staying at the forefront of technological innovation.

Delivery of new features into Westpac Live (online banking) and mobile app, and St George online banking to improve self-service capabilities for digitally active customers

Leading the transformation of digital engagement across desktop and mobile to provide world-class service through a customer's channel of choice. - Agile (SAFe) delivery of new digital capability across the Westpac Group - Driving positive NPS outcomes through deeper insights into customer conversations - Optimisation of sales conversion pathways and web chat support

- Delivery of digital initiatives across Westpac, St George, Bank of Melbourne and Bank SA. - Project governance - Business process optimisation

- Project Management - Stakeholder engagement - Business and technical requirements Working closely with external vendors and internal stakeholders to deliver greater business insights through enhanced reporting and analytical capabilities within Webchat and integration of automated workforce planning functionality not currently available.

Daily operations across South East Queensland for weekly and fortnightly news publications and strategic management and growth of media arm of the group prior to its sale in 2010.