Nick Chiarmonte

As Product Owner at CRAFTSMAN+, I bridge product strategy and go-to-market execution for CRAFTSMAN+. I act as the voice of the customer, translating requirements into product solutions and collaborating with the Product Manager, Leadership, and Engineers to shape our roadmap and deliver features that drive customer value. On the product side, I serve as a subject matter expert for our platform, gathering and analyzing user feedback in collaboration with our Customer Success team. I support UAT for new features, maintain our understanding of the competitive landscape, and define buyer personas and use cases that guide product decisions. I also assist with UI/UX design, ticket writing, and platform documentation. On the go-to-market side, I own product marketing strategy - defining positioning, messaging frameworks, and brand voice that translate product capabilities into compelling narratives for our target buyers. I lead launch planning for new features and releases, collaborate with Marketing on campaigns and lifecycle messaging, and work closely with our team on content concept ideation and creative direction. I oversee tracking systems, CRM infrastructure, and marketing operations to ensure we accurately measure engagement, pipeline attribution, and marketing-sourced revenue. I also support Sales and CSM serving as the key liaison between product development and marketing to ensure our strategy and execution stay aligned with customer needs and market opportunities.

As a Product Specialist at CRAFTSMAN+, I support the end-to-end product lifecycle by translating customer requirements into clear product solutions and collaborating with Product Leads, Product Managers, Designers, and Engineers to deliver against our roadmap. I track industry trends and competitive insights to inform product direction and positioning, while maintaining accurate and accessible product documentation—including FAQs, tutorials, best practices, and release notes. I also monitor product performance, proactively identify issues, and contribute to continuous improvement across the product suite.

I’ve run hundreds of webinars and spent years in the trenches helping coaches and consultants optimize theirs. The content, the offers, the follow-up, all of it. And every single time, we hit the same wall. The webinar would end, we’d pull up the Zoom CSV, stare at a spreadsheet full of names and timestamps, and try to figure out: Who actually cared? Who’s ready to buy? Who dropped off right before the offer, and why? We were making million-dollar follow-up decisions based on gut feel. Flying blind with data sitting right in front of us that we couldn’t make sense of fast enough. That’s why I’m building Webnr. Webnr is a revenue intelligence platform for live selling. We take the data your webinars already generate — attendance patterns, chat transcripts, engagement signals — and turn it into lead scores, personalized follow-up messages, and specific insights tied to exact moments in your presentation. If you’re a coach or consultant selling high-ticket programs through live webinars and you’re tired of guessing who to call first after the webinar ends — that’s exactly the problem we’re solving. Always happy to connect with coaches, consultants, and anyone building in the webinar space. DMs are open.

As COO of Legends U, Inc., I led operational strategy, organizational execution, and cross-functional alignment to support our mission of making commercial and multifamily real estate investing accessible and purpose-driven. I oversaw company operations, internal systems, and strategic initiatives, ensuring that our teams, processes, and culture scale effectively as our community and assets under management continued to grow to over $135M. My role included driving operational excellence across real estate acquisitions, member programs, events, and investor experience, while partnering with the executive team to build long-term strategy, expand our portfolio, and strengthen our impact-focused business model. I implemented data-driven processes, managed key performance metrics, and supported team development to ensure consistent, high-quality execution across the organization. I also collaborated closely with our CEO to refine the company vision, streamline organizational structure, and enhance the experience of our community of investors, acquisition partners, and members.