Nick Welsby

Relationship Manager for two financial services clients for provision of Finance Shared Services. I was presented with an annual award, presented by the CFO, for my Customer Advocacy My Responsibilities included contract change negotiation, legal and audit query management, service issue resolution, and eventual termination and controlled exit from both service contracts at the end of a transitional periods.

I lead a team of eight through a divisional rationalisation. Through Business Process Re-engineering I expanded my team's remit with minimal recruitment, while supporting a highly motivated and productive team.

I acted as a relationship manager between my department (a shared service centre) and several divisional finance teams (including Statutory and Regulatory reporting teams, Insurance, IT and Sourcing Finance). I developed a trusted advisor relationship with my customers, managed the impact of inbound and outbound change on their behalf and provided proactive support for development of new forecasting and reporting tools for their use. I gained expert knowledge and was asked to support a range of high profile change initiatives.

I worked in each of the Group's finance functions in turn on a three year graduate program. Responsibilities include; Finance Business Partner for client BAE Account (Relationship management, Cost & Pricing modeling, Budgeting, KPI's and MI) Finance Business Partner for client NHS Account (Increase performance and profitability through contract analysis and Business Partnering with Sales Partners and Account Executives). Automation of the company wide Activity Based Costing process via SQL.