Nick Stephens

Operations & Workforce Systems Lead @ Truck-Lite

About

I specialize in transforming fragmented systems and operational chaos into scalable, high-performance ecosystems. With a career that spans frontline manufacturing, R&D, and multi-site training leadership, I’ve built my reputation on one core principle: people are the most powerful driver of operational excellence—when they’re properly equipped, supported, and aligned. From the floor to the front office, I’ve led initiatives that rebuilt training infrastructure from the ground up: designing and deploying skills matrices, establishing SOPs and qualification paths, aligning cross-functional stakeholders (HR, Quality, Operations), and introducing data-driven training metrics to close compliance gaps and boost performance. I’ve worn many hats and each role taught me how to lead with empathy, build credibility, and deliver systems that outlast any single person. Today, I bring that same energy to organizations ready for meaningful change. Whether it’s modernizing onboarding, designing certification programs, or launching enterprise-wide L&D strategies, I build frameworks that elevate people and performance together. If you’re building or reimagining your company’s learning culture—I’d love to connect.

Country

United States

City

Addison

Industry

Glass, Ceramics & Concrete

Skill

Artificial Intelligence (AI), Retrieval-Augmented Generation (RAG), LangChain, LlamaIndex, Software Development, Mobile Applications, Web Applications, Prompt Design, Google Gemini, Multimodal Prompting, Electronics Manufacturing, Printed Circuit Board (PCB) Design, SMT, Wave Solder, Printed Circuit Board Manufacturing, CIT, Kanban, Gemba Kaizen, SOP Development, SOP Authoring

Experience

Operations & Workforce Systems Lead

Truck-Lite

2025-5 - Present · 1 yr 5 mos

Wellsboro, Pennsylvania, United States

Leading the digital transformation of workforce training and operational governance. -System Architecture: Developed a site-wide manufacturing intelligence platform that reclaimed 700+ administrative hours within the first 90 days of deployment. -Audit Excellence: Achieved 100% compliance with zero nonconformances across external audits by automating governance and training telemetry. -AI Implementation: Engineered a scalable AI scheduling engine to algorithmically sequence production workflows and optimize staff assignments. -Capacity Building: Replaced manual document retrieval with unified, governed digital access—reducing search times from minutes to seconds.

Founder

Gamma Labs

2018 - Present · 8 yrs

Built and scaled a subscription-based portfolio management platform serving 500+ active members in the financial markets. Expert in the Black-Scholes model and options pricing. Designed end-to-end instructional content, video training, onboarding, and retention workflows. Led customer coaching, feedback cycles, and UX analysis to drive engagement and growth.

Process Assistant

Corning Incorporated

2021 - 2025 · 4 yrs

United States

Supported advanced materials R&D within regulated laboratory and cleanroom environments, contributing to glass technology development for pharmaceutical, consumer electronics, and automotive applications. Applied Lean problem-solving and defect prevention methods to experimental batching workflows while collaborating cross-functionally under ISO 9001 standards.

Lead Training Coordinator

Corning Incorporated

2020 - 2021 · 1 yr

Audited and corrected discrepancies in site training infrastructure and compliance tracking. Trained tomorrow's leaders in Operational Excellence. Provided KPI dashboards to fuel Executive decision making.

Training Coordinator

Corning Incorporated

2017 - 2020 · 3 yrs

Reduced compliance gaps by 90% through visual training aids and standardized documentation (SOPs, JSAs, PVAs). Created onboarding dashboards and managed CAPA implementation and retraining plans. Spearheaded Lean Six Sigma-based solutions for operational and safety inefficiencies.

Line Technician

Corning Incorporated

2015 - 2017 · 2 yrs

Responsible for troubleshooting equipment and ensuring inventory flow using FIFO logistics. Supported production across 8 finishing lines, training operators alongside SMEs and quality teams. Managed output accountability and downtime prevention through Lean execution.

Finishing Operator

Corning Incorporated

2013 - 2015 · 2 yrs

Led Lean Six Sigma process improvements during expansion. Performed shoulder-to-shoulder training with new operators and Line Leads, focusing on process standards, equipment operation and troubleshooting, and maintaining expected production rates in a fast-paced environment.