Nicolas Schaefer

• Independently managed 5,000+ full truckload and 2,000+ LTL shipments, generating over $8M in combined revenue across multiple freight types • Ran the full shipment lifecycle, quoting, building, tracking, invoicing, and closeout, averaging 200+ loads per month • Was the primary contact between carriers and customers, getting ahead of issues before they became problems • Vetted and onboarded carriers to compliance standards, maintaining on-time performance across a busy, multi-modal book of business

• Ran day-to-day operations covering inventory, delivery scheduling, and staffing, coordinating 300+ vehicle deliveries while keeping customer satisfaction above 90% • Hired and managed a team of 5, handled onboarding, set expectations, and coached through performance issues • Took on escalated customer complaints directly, resolving issues quickly and keeping satisfaction scores on track • Streamlined the vehicle delivery process to support same-day completions, reducing lead time from scheduling to handoff and improving throughput across the team

• Organized and maintained dealership records, including deal jackets, repair orders, invoices, and service documents across all departments • Updated records in the dealership management system and kept files in order to support smooth daily operations • Ensured compliance with privacy policies and document security protocols, including the proper handling and disposal of sensitive dealership records in accordance with regulatory standards