nick rowland

* Led a Mortgage Sales Process IT team delivering the following projects: * Money Laundering Requirements * Distribution Strategy

* Established and ran a Programme Management Office responsible for assisting the Programme Directors and Accenture to fulfil their responsibilities for Governing the Mortgage Sales Process programme and then the Year 2000 programme, specifically:- * o Managing the Programme Management Office. * o Owning, launching and maintaining programme processes, e.g. budgets, change. * o Facilitating the use of those programme processes across the programme to bring control and consistency. * o Continuous improvement. * o Programme resource management including external contractors. * o Communicating and monitoring the level of quality expected from work packages. * o Facilitating programme communication.

* Led a team accountable for all Halifax branch and agency counter systems and ATMs. Projects implemented included: * A new counter system based on Windows, using client server technology and the associated equipment and environment ensuring compliance with DSE requirements. * ATM sharing with Midland Bank (HSBC). * A new agency system and equipment for agents in BFPO Germany. * A branch reporting suite.

* Project Leader in Mortgage related IT team. Responsibility for leading following projects: * A new mortgage completion and annual review system. * Introduction of Direct Debits and an internal account transfer system. * The Mortgage elements of a Walker general ledger package.

* Establishing and leading a Direct Marketing team (40+ staff). * Management of an IT team to provide analysis, programming, and delivery of the marketing campaigns in liaison with the Marketing department. * Engagement and management of all external mailing companies where they were used for production and despatch of the campaigns. * Management of the internal operations team producing and despatching all business and customer documents internally and to customers.

* Business analyst within IT mortgage area progressing to Senior Business Analyst. Responsibility for the analysis, specification and subsequent testing of projects including: * New further advance loan system for a mortgage * Internal electronic mail system * Full account enquiry system

* During this period I have: * Run a core change team responsible for implementing key run the bank projects with a team of 10 colleagues. This involved accountability for c8 separate projects and the essential maintenance portfolio. * Examples of projects – Financing for new electric London Taxi & Re-brand of Mitsubishi finance to Shogun. * Been accountable for the resource management within the Core Blackhorse change delivery team. * Liaised and influenced key senior stakeholders within the business to plan & manage the portfolio. * Been an active member of the Group wide Programme & Project Manager community. * Was part of the core FastPath team and was a divisional representative for Consumer Finance in the development, delivery and embedding of the Bronze/Silver and then Gold/Platinum FastPath project and programme methodology framework .

* Programme Manager within the Banking team responsible for two major areas of the Merger Integration Programme between Halifax and Bank of Scotland: * Banking Infrastructure – this project was an enabler for the dual branding and migration programmes. It involved developing back end systems to allow various brand of products, e.g. Halifax, Bank of Scotland, Sainsbury, to reside on a single system whilst retaining their individual branding. The project changed systems in the following areas: * o Revised sort code strategy for the merged bank * o Cheque Clearing * o Switch transactions * o BACS payments * o Foreign Drafts * o Initiated Payments * o General Ledger * Banking & Savings Dual Branding – This project amended the sales systems to sell different brands of current accounts which were then to reside on the above infrastructure.

I was a clerk at the Halifax branch office in Bridgend, South Wales. Covering all aspects of branch work including counter, customer interviews/account opening and administration, mortgage applications.

Senior PMO manager responsible for Governance, Control and Quality Assurance within the Consumer Finance Division.

Completed an ONC in Business Studies post school.