Nick Mohamed

Lead infrastructure operations across network, cloud, server, database, storage, and end-user support. Oversee cybersecurity strategy, vendor relationships, and ITSM practices (Change, Incident, Problem Management). Manage cloud and hardware infrastructure, i.e. firewalls, servers, mobile devices, and more. Act as a Tier 2/3 escalation point for core business systems and corporate services. Plan and test disaster recovery procedures with internal and external partners. Develop and monitor multi-million dollar operating, capital, and personnel budgets. Negotiate contracts with ISPs, carriers, and vendors to ensure cost-effective service delivery. Collaborate with cross-functional teams and the PMO to align technology with strategic goals. Drive IT governance, transformation initiatives, and business process reengineering. Serve as the point of contact for cybersecurity, overseeing awareness training and security operations.

Directed large-scale digital transformation programs, utilizing change management and agile methodologies to modernize mission-critical systems i.e., Communication Centers, Emergency Operation Centers, and mobile command vehicles. • Managed IT teams across Infrastructure, Desktop Applications, Multimedia/E-Disclosure, and Client Services to deliver innovative digital services, optimize operational efficiency, and enhance user experiences for internal and external stakeholders. • Enhanced cybersecurity by researching, deploying, and upgrading measures to safeguard infrastructure against internal and external threats, adhering to industry best practices. • Drove continuous service improvements by implementing ITIL frameworks, defining KPIs and SLAs, and refining operational processes to support organizational IT requirements. • Collaborated with regional entities to manage shared infrastructure, including 9-1-1 contact Centers and administrative phone systems, enhancing community safety and operational readiness. • Developed comprehensive RFPs, conducted vendor assessments, and provided risk, compliance, and financial recommendations to support informed decision-making. • Consulted with internal stakeholders across all command levels to build business cases, secure approvals, and align technology priorities with organizational goals. • Represented York Regional Police in governance and industry forums, contributing to regional and national standards through participation in CPEG, ESWG, OACP, and NENA committees. • Maintained robust asset management practices, ensuring the accuracy of hardware inventories, warranties, and software licensing compliance. • Designed and established a Network Operations Center (NOC) to enable initiative-taking monitoring and management of network infrastructure and enterprise applications. • Implemented robust security measures within cloud operations to protect sensitive company data.

• Designed and built the labs and faculty infrastructure for Centennial's Story Arts Center and joint programs with the University of Toronto Scarborough (UTSC). • Directed IT services and infrastructure supporting over 5,000 users across multiple campuses, ensuring seamless delivery of academic programs and administrative operations. • Directed IT operational and strategic planning while collaborating with academic leadership to integrate emerging educational technologies, enhancing student learning experiences and optimizing operational workflows. • Co-led the College Infrastructure team to ensure optimal performance and maintenance of the institution's infrastructure, including network and server management. • Supervised cooperative field placement candidates' selection, training, and placement, fostering successful career development opportunities. Key Achievements • Led campus-wide initiatives in IT service consolidation, disaster simulation funding, and multimedia course development, enhancing the college's national ranking and operational resilience. • Managed over 5, 000 workstations across lab environments and implemented a campus-wide desktop management system, ensuring efficient support and infrastructure maintenance. • Partnered with the College IT Department and academic steering committee to develop IT policies, standards, and state-of-the-art multimedia course offerings, elevating the college's national ranking. • Directed campus network upgrades to support advanced digital animation and visual arts labs, providing reliable, high-performance computing and network infrastructure. • Provided strategic IT consultation on curriculum development and infrastructure, forecasting technology needs to support institutional growth. • Built and led a high-performance IT support team with a focus on exceptional customer service and adaptability.

Lead Support Engineer for SGI suite of products, supporting Digital Animation, Multimedia and Research Centres. Worked with pre and post sales on various solutions sold. Lesion Lead for customer interaction with SGI