Nick Maxwell

● Transitioned into combined leadership and product ownership while continuing to contribute hands-on across backend (.NET), frontend (Vue.js), and DevOps. ● Directed engineering efforts across the full stack, mentoring developers and leading PR reviews to maintain quality and architectural consistency. ● Partnered with C-suite, QA, designers, and end-users to align delivery with business priorities and client needs. ● Balanced technical debt reduction with roadmap delivery, ensuring scalability and reliability for 20+ enterprise clients.

● Founded and led the development of a multi-tenant SOC management platform serving internal analysts and 20+ enterprise clients. ● Designed and delivered a 35-service microservices architecture on AKS (gRPC, REST APIs, OAuth2), scaling securely for enterprise adoption. ● Built Azure-native infrastructure with Terraform, embedding RBAC and Key Vault to strengthen security and compliance. ● Developed responsive Vue.js front-ends with SignalR-powered real-time workflows, streamlining incident and task handling. ● Improved reliability and performance by resolving critical production issues and strengthening observability with Application Insights.

● Developed a cross-platform real estate mobile app using Xamarin with an ASP.NET MVC backend, delivering customer and admin functionality. ● Built business applications for the insurance sector, including an EMS system (ASP.NET MVC portal and Windows Forms client). ● Extended enterprise platforms by enhancing SharePoint and developing PowerApps solutions to streamline HR processes.

● Maintained and enhanced Helpdesk and CRM systems, ensuring reliability of business-critical tools across IT and sales operations. ● Assisted in modernising legacy applications by migrating from Microsoft Access VB.NET to .NET MVC, engaging stakeholders to demonstrate progress and gather feedback. ● Supported the IT helpdesk by providing technical expertise on software-related cases, improving resolution efficiency.

● Designed, implemented, and supported on-premises and cloud infrastructure, including production servers and network security. ● Served as a Level 3 escalation point, resolving complex technical issues and mentoring helpdesk engineers.

● Held dual responsibilities as Helpdesk Supervisor and L2/3 Analyst, overseeing daily operations, ensuring timely response to support requests, and escalating complex issues. ● Monitored performance metrics and provided feedback to management on team performance and service delivery.

● Delivered first-line technical support, troubleshooting hardware, software, and network issues. ● Logged and escalated incidents, and assisted with account administration tasks such as password resets and software installations.