Nick Masters

Oversaw end-to-end fulfillment operations, including inbound/outbound logistics, inventory control, and order accuracy, ensuring timely and cost-effective delivery of client commitments. Managed and developed a team of 20+ warehouse associates and team leads, fostering a high-performance culture built on accountability, continuous improvement, and career development. Led capacity planning and facility expansion strategies to support rapid growth. Designed and implemented Standard Operating Procedures (SOPs) and quality control processes that improved fulfillment accuracy and reduced operational errors. Partnered with executive leadership, account management, and IT teams to align operational strategy with client expectations and business objectives. Championed automation and WMS-driven process improvements, enhancing throughput and supporting seasonal order volumes up to 2.5× above average. Directed carrier and vendor management, optimizing freight operations and ensuring efficient dock scheduling and transportation cost control. Conducted performance analytics using WMS data and Excel reporting to identify bottlenecks, measure KPIs, and guide operational improvements. Led safety, compliance, and training initiatives to maintain OSHA standards and build a strong safety culture, leveraging EMT and equipment certifications. Served as a key liaison between leadership, clients, and warehouse teams to maintain clear communication, transparency, and service alignment.

Acted as liaison between servers, bartenders, and kitchen/back-of-house staff to maintain seamless communication during high-volume shifts. Ensured team members stayed on task and supported staff with hands-on assistance to maintain service quality and efficiency.