Nick Erazo

As a Recruiter at Latino Legends, I manage the full candidate lifecycle for remote positions across multiple industries, partnering closely with sourcing specialists and hiring teams to deliver an exceptional candidate experience from initial screening through offer acceptance. Key Responsibilities: Conduct in-depth interviews to evaluate candidates’ experience, technical qualifications, communication skills, and cultural fit. Guide candidates through every stage of the hiring process, ensuring clear communication, interview preparation, and timely follow-up. Present job opportunities, explain client expectations, and help candidates make informed career decisions. Manage offer presentations, support negotiations, and facilitate a smooth transition into onboarding. Maintain accurate candidate pipelines and recruiting metrics using Teamtailor. Collaborate with sourcing specialists and internal stakeholders to ensure efficient hiring workflows and successful placements. Deliver a high-touch candidate experience by providing consistent updates, feedback, and professional support throughout the recruitment process. Participate in weekly pipeline reviews, team meetings, and continuous training initiatives to improve recruiting strategies and outcomes.

As a Customer Service Representative supporting LRG through TalentPop, I provide high-quality email support for a leading U.S. retail brand, helping customers resolve complex issues while collaborating with internal teams to deliver an outstanding customer experience in a fast-paced remote environment. Deliver personalized email support for customers across the United States, ensuring timely and professional resolution of inquiries. Manage the full order lifecycle, including shipping updates, returns, exchanges, refunds, replacements, and inventory-related concerns. Investigate fulfillment and logistics issues by working closely with warehouse and operations teams to identify accurate solutions. Handle escalated customer cases with empathy, sound judgment, and a solution-oriented approach. Process refunds and return requests in accordance with company policies while maintaining accuracy and compliance. Maintain detailed CRM records to ensure seamless communication and continuity across support interactions. Consistently meet productivity, quality, and response-time KPIs in a fully remote environment. Contribute to customer loyalty by providing clear communication, proactive follow-up, and exceptional service.

As an Instructor at IntouchCX, I designed and delivered training programs that prepared new employees for success while supporting operational excellence through effective onboarding, coaching, and continuous learning initiatives. * Designed, developed, and delivered engaging instructor-led training programs for new hires and existing employees. * Facilitated onboarding sessions covering company policies, operational procedures, systems, and customer service best practices. * Created training materials, multimedia presentations, assessments, and learning resources for both classroom and virtual environments. * Evaluated trainee performance through knowledge assessments, coaching sessions, and ongoing feedback to support continuous improvement. * Collaborated with operations leaders and subject matter experts to ensure training content remained accurate, relevant, and aligned with business objectives. * Adapted training strategies to accommodate different learning styles and maximize knowledge retention. * Maintained detailed training documentation, attendance records, performance reports, and learner progress metrics. * Fostered an engaging learning environment that encouraged participation, confidence, and long-term employee success.

As a Logistics Specialist at Dedicated Ground Logistics, I coordinated transportation and supply chain operations to ensure timely deliveries, optimize shipping efficiency, and maintain high service standards for customers and business partners. * Coordinated the movement of shipments between warehouses, vendors, and customers, ensuring on-time and accurate deliveries. * Built and maintained strong relationships with suppliers and transportation partners to support efficient logistics operations. * Analyzed shipping requirements and selected cost-effective transportation routes while maintaining service quality. * Monitored freight costs and identified opportunities to improve operational efficiency and reduce transportation expenses. * Managed inventory flow and shipment documentation to ensure accuracy and compliance throughout the supply chain. * Ensured international shipments complied with customs regulations and import/export requirements. * Collaborated with internal teams and external partners to resolve logistics challenges and minimize delivery disruptions. * Contributed to continuous process improvements that enhanced operational performance and customer satisfaction.

As Customer Service Team Lead, I supervised daily operations while coaching team members, improving performance, and ensuring consistent service delivery in a fast-paced customer service environment. * Led and supported a customer service team by coordinating daily operations and ensuring service quality standards were consistently achieved. * Coached and mentored team members through regular feedback, performance evaluations, and one-on-one development sessions. * Developed and delivered training materials and facilitated group sessions to support process updates and employee onboarding. * Monitored workflow, identified operational challenges, and implemented solutions to improve efficiency and team performance. * Assisted with recruitment by participating in candidate interviews and supporting hiring decisions. * Collaborated with cross-functional teams to align operational goals and improve communication between departments. * Analyzed performance data to identify opportunities for continuous improvement and enhance overall team effectiveness. * Fostered a positive, collaborative work environment focused on accountability, professional growth, and exceptional customer service.

COMPLETED

4 semesters in Advertising, 2 semesters in Radio & Television.