Nick Del Carpio

As an IT Operations Director, I have successfully led the implementation of EOS, developed and launched new products and services, and revamped service delivery and procurement processes. My leadership extends to mentoring junior members, identifying key operational metrics, and attracting, hiring, developing, and motivating staff. I am committed to fostering a positive and collaborative environment. A key highlight of my career is my focus on client retention and satisfaction. I have developed and maintained effective communication programs between departments and customers, ensuring seamless interactions and strong relationships. Additionally, I have prepared quarterly business reviews to support customer initiatives, demonstrating my commitment to understanding and addressing their needs. My strategic planning skills include providing in-depth analysis and insights into capital, technology, process, and personnel investments needed to achieve business objectives. I have established an environment of exceptional client service that retains existing clients and attracts new ones. Additionally, I have the ability to translate business needs into technology goals and have successfully attained IT infrastructure roadmap and budget for both internal and customer use.

As the Telecom Manager I was responsible for managing internet and telephony vendors, ensuring seamless connectivity and communication across the organization. My expertise in contract negotiation led to securing million-dollar plus agreements, resulting in significant cost savings for the company. Through meticulous auditing of agreements and invoices, I successfully identified waste and claimed over 50K in rebates and credits, further optimizing our operational efficiency.

As a Jr. Network Administrator and Lead Help Desk Technician, I successfully led the help desk team in managing desktop and laptop images. My efforts ensured proper uptime and significantly reduced performance issues at both corporate headquarters and numerous branch locations. Through proactive management and technical expertise, I contributed to a more efficient and reliable IT environment. Additionally, I ensured the proper handling of service tickets and prioritized tasks effectively to maintain smooth operations and high customer satisfaction.

Successfully led the creation and implementation of a field technician team to provide onsite support for branch offices, significantly reducing the bank's expenditures on third-party IT support. Additionally, I led the field technician team through a major project, successfully upgrading both servers and workstations at branch offices, enhancing overall operational efficiency and reliability. While doing so, I also provided onsite and remote support for both headquarters and branch offices, ensuring seamless IT operations across all locations.