Nicholas Roberts

· Build lasting, profitable business relationships · Proactively pursue and close new business opportunities · Collaborate with purchasing to secure potential deals in a timely manner · Interact with cross-functional teams globally to process customer orders

• Develop, identify and secure all relevant direct sales opportunities • Make cold calls to new and existing customers to explore business opportunities • Generate product or service interest for customers by providing them benefits information • Identify decision makers within an organization and endeavor to speak to them • Make follow up calls to customers who have shown interest during initial contact • Emphasize on product features and benefit, quote prices and prepare sales forms • Maintain exceptional customer service and product knowledge • Manage pre-calling planning activities such as call opening, relay of product information and call closing • Anticipate questions that may be asked during phone calls and prepare for them by employing effective answering techniques • Analyze sales trends and competition information and tailor unique sales approach to ensure efficacy of call

• Supervise established customer accounts by contacting purchasing managers, buyers, and engineers regularly to build effective business relationships and maintain customer satisfaction. • Analyze market potential by researching prospective customers and potential profit through Standard Industrial Classification (SIC) codes to optimally provide desired components. • Utilize Google and LinkedIn as marketing tactics to establish contact with new customers weekly to gain business. • Guarantee each customer value added services through follow-ups, expediting orders and on time delivery as per the purchase order • Use various outlets to source electrical components and fasteners for the best prices in order to obtain the biggest profit margin • Negotiate pricing of components with customers based on fair market value and target pricing • Schedule meetings with product managers, buyers, and engineers regularly to discuss ongoing and future business • Support sales management by sourcing components and expediting purchase orders

• Quote business opportunities, whilst optimizing profitability and maximizing revenue, based upon comprehensive knowledge of the markets, suppliers, products, strategies and customers • Maintain various online queues, ensuring that orders are being shipped out within the appropriate conditions that have been stated by the Product Manager • Develop in-depth knowledge of the given product group related to pricing trends, availabilities and new technologies • Drive and develop the product within the marketplace and to increase the awareness of the product within the sales organization • Provide a first class customer service level to all internal and external customers • Perform additional special projects or duties as management may at times require

• Carry out price changes to adjust product labelling for customer selection • Print price labels to display in store for product identification • Perform a periodic verification of prices to ensure compliance of store standards and government regulations • Provide reports to store management for periodic analysis of store performance

• Provide an exemplary customer service to facilitate customer assistance • Handle cash and credit transactions with timely service • Manage photo counter and Loto-Quebec terminal to assist customer requests • Operate store telephone service with professional greeting • Organize and maintain store appearance for customer convenience • Restock shelves with merchandise for customer accessibility

• Enter sales contact information to maintain and modify customer database • Prepare and organized professional sales presentation to promote hotel’s special business services and accommodations