Nichole Manini

Served as the central operational partner for a multi-location restoration company. Collaborated directly with ownership to streamline daily operations, improve workflow efficiency, and strengthen communication between field and office teams. Key Achievements • Led all office operations including dispatch, scheduling, project coordination, billing, and receivables. • Translated ownership goals into daily workflows and measurable systems. • Built and maintained daily and monthly KPI dashboards for job intake, call volume, revenue, and technician utilization. • Managed self-pay invoicing, insurance billing, and receivables with accurate and timely follow-through. • Created and standardized SOPs for dispatch, inventory, documentation, and communication. • Served as the main communication link between ownership, project managers, and field teams. • Handled escalations, vendor relationships, compliance, and permit tracking. • Oversaw the company handbook, training processes, recognition, and reputation management.

•Provided operational leadership for a business coaching consultancy serving 40 clients, supporting client onboarding, internal execution cadence, and day-to-day delivery for a 4-person team. •Maintained and updated the client event and community stack in Mighty Networks, ensuring smooth onboarding flows, accurate event setup, and reliable member access. •Administered and supported the operating toolstack (GoHighLevel, Slack, Notion, ClickUp, Spiffy), improving system reliability and follow-through across programs. •Built and iterated dashboards and KPI reporting to give leadership visibility into client delivery and operational performance; work in progress at time of transition.

Supported daily front-of-house operations for a full-service automotive repair facility, coordinating between technicians, customers, and management to ensure smooth service delivery and excellent client communication. Key Highlights: • Scheduled and managed service appointments while ensuring efficient technician workflows. • Served as primary point of contact for customers, providing estimates, updates, and follow-through from intake to delivery. • Processed work orders, estimates, and invoices with high attention to detail and accuracy. • Utilized Tekmetric CRM to manage customer data, service history, and communication logs. • Supported sales of recommended repairs and maintenance services, consistently exceeding monthly revenue goals.

April 2012 – February 2024 | Progressed through multiple leadership roles, culminating in Sales Operations & Administrative Manager Promoted through four increasingly senior roles over 12 years, growing from individual contributor to department-wide leadership. Partnered directly with three senior executives to lead five cross-functional teams across Coaching Sales, Business Mastery, and Event Sales. Developed reporting systems, streamlined workflows, and served as the operational link between leadership and staff. Key Highlights: • Achieved four promotions over 12 years, advancing from individual contributor to departmental leader. • Fostered collaboration among Sales, Marketing, Coaching, and HR teams, enhancing project outcomes and operations. • Created and executed comprehensive onboarding and training programs, standardizing workflows and boosting team productivity. • Developed performance dashboards and managed payroll and commission tracking, enabling accurate department-wide reporting. • Progressed through four leadership roles over 12 years, culminating as Sales Support Manager. • Partnered with senior executives to lead five cross-functional teams in Coaching Sales, Business Mastery, and Event Sales. • Designed and implemented reporting systems that improved workflow efficiency and strengthened the operational link between leadership and staff. Oversaw daily operations for five teams comprising over 40 staff in Sales, Coaching, Business Support, and Administration.

I provided administrative support to the Preventative Health Assessment cell. This included checking in patients, scheduling appointments, creating schedules for the techs, and providing test results to patients.

I assisted in maintaining, updating, and processing patient medical records. I also ensured that the patient’s needs were met on a daily basis. This included helping them with their homework, getting ready for school, and assisting during therapeutic interventions when residents struggled with self control.