Nicholas Wall, CHRP

Working as a Retail Supervisor, my role included a variety of tasks, successes, and experiences such as: • Successfully coordinating a customer loyalty coaching and recognition initiative which improved store loyalty conversion by as much as 200%. • Coordinating and managing 2-5 staff members to ensure exceptional customer service and store functionality and cleanliness. • Providing regular coaching, training, and onboarding to staff members to ensure proper communication and execution of store standards and goals. • Maintaining a continuous awareness of key performance indicators to help guide store towards current and long-term performance goals. • Facilitating key records maintenance, including financial information, health and safety reporting, and confidential/legally discoverable documentation.

Serving the Regional Administrative office, my role as HR Assistant has included: • Developing a multi-level annual performance evaluation system to assess the performances and opportunities of over 120 staff, management, and executives. • Creating and implemented a hiring plan to support the onboarding of retail staff and address longstanding vacancies in staff and management; filled 100% of longstanding store management positional vacancies in 8 weeks’ time. • Advertising to, screening, interviewing, and onboarding over 30 potential staff via the use of employment sites such as LinkedIn and Indeed. • Facilitating record maintenance, policy drafting, and database entry in as many as 6 areas simultaneously through the use of Microsoft word, Excel, Outlook, and HR Downloads. • Coordinating with marketing to enhance company visibility on platforms such as LinkedIn while better aligning social media advertisements to the organization’s mission and values, increasing application accessibility three-fold without a budget.

Emphasizing leadership and analysis, my role as a Manager in Training involved experiential opportunities in understanding business needs, assessing employee performance, and delegating/prioritizing tasks and aspects while communicating in an inspiring way, including the occasional supervision of up to 5 employees at any given time. As a leadership coach, my role emphasized performance coaching and development for 15-20 colleagues, with some seeing an improvement by as much as 300% of their pre-coaching performance levels.

-Frequent top performer in the store for membership sales; promoted to position of Membership Coach, which involved coaching and training other staff members on the promotion of membership to customers. -Always providing friendly and accurate cash transactions to ensure customer satisfaction and encourage customers to return. -Facilitated daily and weekly cleaning procedures to ensure store functions properly and is presentable to customers. Also delegated and developed new staff on relevant cleaning policies and procedures to ensure proper training and maximize team efficiency.

A group with goals of promoting equal and ethical treatment of women in under-developed nations.