Nicholas Tan

Led UI design for large-scale digital transformation initiatives across automotive, government services, hospitality and financial services Developed and implemented design systems adopted by cross-functional team. Designed responsive web and mobile platforms with a focus on usability, accessibility, and compliance. Partnered with product owners and business leads to align design solutions

Directed and mentored a team of designers delivering UI/UX solutions for government, MICE, banking and financial services, customer service, aviation, retail, and healthcare both locally and regionally. Drove end-to-end product design from requirements gathering to wireframes, usability testing, and final delivery. Built design systems for multiple enterprise clients, ensuring consistency and scalability across platforms. Introduced basic DesignOps processes, improving team velocity and cross-vendor collaboration.

Directed and mentored a team of designers delivering UI/UX solutions for government, MICE, banking and financial services, customer service, aviation, retail, and healthcare both locally and regionally. Drove end-to-end product design from requirements gathering to wireframes, usability testing, and final delivery. Built design systems for multiple enterprise clients, ensuring consistency and scalability across platforms. Introduced basic DesignOps processes, improving team velocity and cross-vendor collaboration.

Led UI/UX design for PayLah! digital wallet, credit card app, and mobile banking payment features. Collaborated with product managers, engineering, and marketing to launch seamless and secure payment experiences. Mentored and managed the digital payments design team, improving collaboration and delivery efficiency. Seamlessly coordinated, supervised and commission works with commissioned vendors Managed and participated in ideation, creation and delivery of Digital Product PayLah!

at NCS Group, where I focused on responsive web and mobile app design for clients such as MINDEF, Ministry of Home Affairs, ICA, and CPF Board. This experience provided me with a deep understanding of user needs and behaviors in the government sector, which has helped me to create intuitive and efficient designs. Managed and participated in ideation, creation and delivery of Print, Digital and Mobile Built a cohesive, recognizable brand image by designing, implementing, and expanding brand standards. Teamed with writers and creative directors in executing successful integrated digital websites and mobile app from concept to production. Seamlessly coordinated and supervised works and commissioned illustrators, freelancers and photographers. Supervised and art direct all current and historical digital assets. Participated in and won various government agencies tenders, wining awards for portals designs. Won 2 internal achievement awards. (GE Gold Awards and 2 Outstanding Achievement Awards (Government & Transportation Categories) Mobile App UX consultation; provide standards and governance for DBS Enterprise mobile apps. Design consultation and management in internal e-learning game for ICA Conducted both quantitative and qualitative data analysis on data gathered from focus groups, one-on- one interviews, surveys, and remote and local user testing Presented recommendations and solutions to clients that met both user expectations and business All rounded UX consultation: Heuristics Analysis Usability Interviews (One-to-one), - Focus Group, Wireframe Development, Usability Validation Session, KLM-GOMS Analysis Mentor and guide junior designers

Actively participated in the POC session, user requirement meetings with various project stakeholders. Able to quickly and accurately assimilates client processes and user requirement gathering meetings Customized more than 20 SharePoint implementations for various clients, including corporate and agencies like OLAM, SGX, NIE, ING Bank and on various IDA SharePoint portal etc. Design and create interactive products leveraging on technologies like DotNet, HTML5 and Silverlight. Create the company design methodology, setting guidelines and rules for UX and UI design Does Usability research and how people use the web. Conduct internal presentation for Project Managers and Developers on award winning design trends and latest usability research Developed custom themes on SharePoint for their other clients also became part of my job scope. I was basically the chef visual designer at that company where I handle everything from customer feedback, Create Design mock-up designs, HTML, HTML5, CSS and JavaScript, working effectively with the developers and project managers in the company. Developed characters, storyboarding and animation. Create Brochures, posters and eDMs. Designing UI and advising UX for mobile apps Android and iOS.