Nicholas Chong

Corporate Key Account Manager | Retail & Services I manage a strategic portfolio of Malaysia’s largest Retail & Services conglomerates, driving digital transformation through Maxis’ suite of enterprise solutions. My focus is on moving beyond connectivity to become a core technology partner for my clients. Key Focus Areas: Solution Selling: Orchestrating complex deals across Managed Services, Cloud, IoT, and high-speed dedicated connectivity to solve operational pain points. Strategic Growth: Building long-term roadmaps for "Mall Attack" initiatives and large-scale corporate retail expansions. Stakeholder Management: Navigating C-suite relationships within the Corporate Individual (CI) and Enterprise space to align technology investments with business KPIs.

Managing partnerships with some of the largest retail chains in Malaysia, focusing on driving their success on our platform. Key Responsibilities: 1) Collaborate with vendors to identify and implement tailored solutions aimed at boosting profitability and growth. 2) Deliver actionable insights through detailed analysis of outlet-level and overall marketplace data, providing weekly and monthly business reports to inform and support strategic recommendations. Notable Achievements: Successfully achieved multiple breakthroughs, securing advertising and promotional investments from chains that had previously never engaged with such initiatives. This role combines strategic relationship management, data-driven decision-making, and innovative problem-solving to deliver measurable results for partners.

Key Responsibilities: 1) Successfully acquired new accounts through strategic networking and promotional initiatives, contributing to revenue growth. 2) Proactively serviced accounts to introduce new products or services, optimizing client satisfaction and profitability. 3) Strengthened client relationships by delivering exceptional service and addressing customer needs promptly to secure long-term business opportunities. 4) Acted swiftly to resolve customer issues, ensuring concerns were addressed before escalation. 5) Conducted on-site visits to assess client requirements, formalize contracts, and deliver comprehensive training.

- Empowering Students Across Malaysia - Played a pivotal role in inspiring and empowering secondary school students across Malaysia through impactful talks and events, providing guidance on future educational pursuits. At INTI, we are dedicated to making a meaningful difference in the lives of students. Key Initiatives and Contributions 1) Brand Program Initiative - Branding Spearheaded branding and graphical efforts, designing materials to be sponsored to schools, effectively increasing brand awareness among secondary school students. 2) Facebook Post Nurturing Initiative Led efforts to nurture existing leads by engaging with students in INTI’s Facebook event groups. Promoted relevant INTI articles and initiatives, driving enrollment and strengthening communication with prospective students. 3) INTI Mobile App Management Managed the INTI Mobile App, focusing on innovative solutions to boost downloads and engagement among students. Leveraged the app as a platform to nurture student relationships and increase consideration for INTI as a top choice for higher education. This role combined branding expertise, digital engagement strategies, and student-centric initiatives to foster connections and drive educational opportunities for students across Malaysia.

- Empowering Students Across Malaysia - Actively contributed to empowering secondary school students across Malaysia through impactful talks and events, providing valuable guidance on their future educational journeys. At INTI, we are committed to making a difference in the lives of students by equipping them with the knowledge and support they need to achieve their goals and unlock their full potential.