nicholas brindisi

production analyst

About

Currently working at IQVIA in Cambridge since 9/25/19. I provide support for the Market Access Analytic Solutions team. I have 14 plus years experience in the hospitality industry, and 8 years experience in retail. Throughout my career I have won employee of the month several times, streamlined workflow to be more productive, and have always had a positive attitude. I enjoy working with the public, whether it be on the phone or in person. I believe hard work, determination, and reliability are key in order to succeed. I truly find being in the hospitality industry is challenging and rewarding. My background offers an advantage in better understanding of how to assist people with their every need. Specialties: Customer service, Microsoft Office, Computers (Mac & PC), Reservations, Phone etiquette, Analytics

Country

united states

City

cambridge

Industry

hospital & health care

Skill

customer service, hospitality industry, hotels, microsoft office, front office, trade shows, event planning, retail, outlook, powerpoint, microsoft excel, marketing, event management, management, microsoft word, hospitality management, phone etiquette, teamwork, contract management, sales, hospitality, catering, time management, banquets, word, excel, problem solving, guest service, promotions

Experience

executive sales administrator i-ii

crowne plaza hotel worcester

2007-4 - 2010-6 · 3 yrs 3 mos

production analyst

iqvia

2019-9 - Present · 7 yrs 1 mo

Providing support for Market Access Analytic Solution team in the Cambridge MA office.

executive sales administrator iii and front desk supervisor and housekeeping supervisor

holiday inn hotel & suites

2010-9 - 2011-5 · 9 mos

guest service supervisor

doubletree by hilton

2017-2 - Present · 9 yrs 8 mos

Making local corporate and group reservations. Building and maintaining group blocks. Assisting with front desk, sales and revenue departments. Assisting guests with their blocks (making reservations, adding rooms, sending pickup, sending cutoff reminders, etc). Preparing weekly and monthly rooms forecast. Evaluating group & local rates and availability with sales office. Assessing length of stays strategies for maximum profitability. Ensuring SRP data cleanliness. Entering local corporate and group actuals in Delphi.fdc. Using OnQ, R&I, Revenue Management, Delphi.fdc, and Microsoft Office 2010.

night auditor

crowne plaza hotel worcester

2006-7 - 2007-4 · 10 mos

* Making sure all the paperwork for the entire business day gets inputted, processed, and printed by means of the computer system. * Reconciling banquets, restaurant, movies, phone, and credit card charges. * Organizing the front desk for the next business day. * Other duties are those of the Guest Services position with Manager status. * Customer service over the phone and in person.

guest services

crowne plaza hotel worcester

2005-12 - 2007-4 · 1 yr 5 mos

* Checking guests in and out of hotel using the appropriate procedures (talking about hotel and room amenities, hours, check out time, membership, etc). * Assisting guests with their needs (keys, directions, luggage, making them happy, handicaps, amenities, complaints, and anything else to make sure their stay is enjoyable). * Cash handling, and making sure we have proper payment. * Filing, copying, and faxing of any paperwork for the front desk and guests. * Customer service over the phone and in person.

guest service

diversified business communications uk ltd

1998-1 - Present · 28 yrs 9 mos

group reservationist

doubletree by hilton

2016-4 - 2017-2 · 11 mos

DoubleTree by Hilton hotels are distinctively designed properties that provide true comfort to today's business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand's legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them.With a growing collection of contemporary, upscale accommodations in more than 375+ gateway cities, metropolitan areas and vacation destinations worldwide.DoubleTree by Hilton is part of Hilton Worldwide, the leading global hospitality company, with more than 3,900 in 91 countries. The company owns, manages or franchises some of the best known and highly regarded hotel brands including Hilton®, Conrad® Hotels & Resorts, DoubleTree by Hilton®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton®, Home2 Suites by Hilton™ and The Waldorf=Astoria Collection™.