nicholas willis

Oversaw underwriting operations of a $365 Million Commercial, Multi-line Renewal book of business Increased Work Environment Index employee engagement score from 3.4 (10th percentile) to 4.6 (91st percentile countrywide) in a year's time Effective development and coaching led team to surpass underwriting quality goal by over 5 points in 2010 Led the At-Risk Retention Team pilot, resulting in a 7% reduction in cancellation rate versus the control group Passionate Performance Leadership champion and trained thirty-nine leaders on how to implement the methodologies with their teams Bestowed guidance and leadership as the management liaison for 500+ employee club Led, contributed to, and supported various corporate initiatives and projects to include the countrywide renewal workflow redesign Head of regulatory and compliance for the Western Division Small Commercial Underwriting office, with accountabilities to include handling Department of Insurance and customer complaints

Separately co-managed two of the top producing small commercial territories in the country at $167 Million and $234 Million TWP for both new business and renewals Consistently met or exceeded team performance goals in key areas such as quality, profitability, and production with an average of 15 direct reports Increased performance of newly acquired team by improving quote timeliness, resulting in a 10.3% issue ratio increase Improved team results of New Business same day decision to customers from a low of 22% to a high of 75% from 3Q07 to 3Q08, a 341% increase Enhanced customer satisfaction and reduced business cost by decreasing team missing info from a high of 24% in 4Q07 to a low of 10% in 2Q08, a 59% reduction Won three consecutive team President’s Awards, recognizing the top Regional Office in the country

Responsible for individual new business production territory as well as coaching and mentoring a team of seven Directed monthly large lines meetings with office-wide staff to find ways to profitably bind large new business policies and retain large renewals Educated office-wide staff through multiple training seminars on effective selling techniques Led reviews of unprofitable agencies and set corrective action plans for improvement Coordinated with Corporate Home Office to complete a focused Quality Analysis book of business review

Earned increasing levels of responsibility and authority in new business and renewal underwriting capacities Built and grew my assigned new business territory’s monthly production nearly 350% in under two years, from $160,000 per month to over $550,000 per month Won multiple Monthly Sales Champion awards as well as Sales Champion of the Year for 2004 Honored as an Excellence Award Winner for 2004, recognizing the top 5% of all Hartford Field and Service Operations P&C employees Appointed as a Construction Resource for the Western Division, responsible for leading training sessions on underwriting construction business profitably

Currently responsible for profit and growth of a Small Commercial, Multi-Line Renewal book of business, across three divisions. Demonstrated exceptional strategic thinking and leadership abilities to achieve 100.7% Retention on $1.3 Billion premium goal, 91% Combined Ratio and 16% ROE for YE2014. Responsible for the development and coaching of three Underwriting Managers and their Underwriting staff. Led a project to transform the countrywide Small Commercial renewal underwriting model, including all processes and procedures for how we underwrite and interact with agents and customers. Successful implementation led to significant increases in agency satisfaction, retention rates, timeliness, and employee survey results.

Management of the Automobile Line of Business for Small Commercial Underwriting, including P&L, underwriting guidelines and processes Responsible for Miscellaneous Professional Liability, Employment Practices Liability, and Cyber product underwriting for Small Commercial Home Office liaison for Consolidations and Specialty departments, and International Line of Business Oversee Small Commercial Non-Affinity underwriting programs Management of Small Commercial Underwriting Authority process for all underwriting staff Lead the Small Commercial underwriting quality audit process

Responsible for leading countrywide Small Commercial Regional Underwriting Managers, which provide Field underwriting support as follows: -Manage the underwriting audit process, including follow-up training and development of Underwriters and Sales Managers. -Establishes, implements, and monitors Underwriting Best Practices that ensure compliance with statutory and regulatory requirements, and identifies training needs to support the technical development of staff. -Analyzes management reports and identifies pricing and loss trends that are inconsistent with plan objectives. Provides insightful data and trend analysis to identify disconnects with strategy. -Assists in developing pricing and underwriting strategies to assure growth and profitability objectives are exceeded, and influences the direction of the region as a thought partner and leader. -Acts as a resource to all small commercial employees regarding technical issues and referrals. -Monitors outcome of file reviews to include underwriting quality, pricing decisions, proper utilization of Loss Control and Premium Audit.

Majored in Criminology & Minored in Insurance Dean's List Inter-fraternity Council delegate Held Phi Gamma Delta Secretary, Treasurer, and interim President cabinet positions. Activities and Societies: Gamma Iota Sigma Professional Insurance Fraternity, Phi Gamma Delta Social Fraternity