Nicholas Puff

- Supported a portfolio of nearly 100 client accounts by coordinating campaign execution, managing timelines, and ensuring deliverables met client specifications and deadlines. - Served as a primary point of contact for client and agency requests, responding to revisions, scheduling updates, and allocation changes in a timely and organized manner. - Oversaw campaign execution across digital platforms, reviewing requirements and confirming alignment with client specifications and approved schedules. - Prepared and maintained detailed account records, tracking changes, approvals, and campaign activity within CRM systems to maintain accuracy. - Partnered with internal teams including account leads, creative, and operations to align on execution, deadlines, and campaign adjustments. - Monitored campaign changes and communicated updates to clients and internal team members to ensure seamless execution. - Assisted in resolving discrepancies and troubleshooting account issues to maintain strong client relationships and operational accuracy. - Handled a high volume of requests while working under tight deadlines, shifting priorities when necessary to keep projects accurate and on schedule. - Assisted onboarding logistics for new accounts by organizing documentation and ensuring setup requirements were completed accurately.

Oversaw daily facility upkeep and machinery maintenance while providing friendly customer support for pricing, inquiries, and lost equipment.