Nicholas Proudfoot

Hand-picked to lead brand growth and store development in the Northern California and West Coast markets. Accountable for restaurant and retail talent acquisition, store development, sales planning and execution, merchandising strategy, and P&L management with oversight of all functions, including supply and logistics, inventory procurement, maintenance, cost of goods, local store marketing, advertising, misc., depreciation, management, and payroll. 🔹 Oversaw all coordination of operations across 8 stores with a headcount of 848 personnel 🔹 Set and managed per store budgets to lead successful annual district sales revenues of $45M 🔹 Augmented operating income by 33% or $376k via monthly P&L reconciliation processes and implementation of budgeting for all revenue channels 🔹 Improved food cost by 1.2% in the market to overcome prior controllable misses 🔹 Led overhaul and implementation of a new menu pricing/product presentation strategy to improve Sales/Net Operating Income; staged 12% up to 30% profitability increases in the market KEY ACHIEVEMENTS: 🔹 Significantly reduced employee turnover in the market from 141% to 70% in NorCal 🔹 Groomed a GM to take over multi-regional talent acquisition overseeing all headcount matters for 120 stores 🔹 Bolstered guest experience metrics from 44% to 67% in a Sacramento location, and by over 70% at all other locations 🔹 Overhauled a store’s performance to lead the #1 sales increase in the company with +6% vs prior year amid the pandemic 🔹 Implemented a holistic approach that lifted the market’s guest loyalty scores from 41% to 70%

Oversaw and led the day-to-day operations of 8-12 restaurants across Central Texas, Houston, and East Texas. A major focus in the area of talent development, employee retention, and developing top-tier training initiatives. Responsible for P&L across supply, maintenance, cost of goods, local store marketing, advertising, misc., depreciation, management, and payroll. 🔹 Managed 8-12 stores with a total headcount of 1284 employees 🔹 Set and managed per store budgets and led successful annual district sales and retail revenues of $65M 🔹 Opened 16 New Restaurants with direct responsibility for production schedules, planning, staffing, and execution. 🔹 Championed a Fusion store project and developed the kitchen of the future; improved productivity and reduced labor cost by $600k per year and improved food quality and execution 🔹 Increased sales by +2% for 3 consecutive years amid a decline in the market 🔹 Achieved $800k in operating income improvement via the implementation of monthly P&L reconciliation processes and budgeting for all revenue channels KEY ACHIEVEMENTS: 🔹 Led Houston market to Overall Best Retention in the Region: Manager below 11% and Hourly 78% 🔹 Competitively led both the District and Region to beat in employee retention metrics 3 years in a row 🔹 Mentored new District Managers in Talent Development/Retention for the region. 🔹 Invested in the talent pipeline to develop the Top Talent Group in the region through investment and professional development plans that led to led to 2 DM’s, 8 GM’s being promoted from within, and 13 additional internal promotions 🔹 Oversaw one of the top-performing training units in the Texas Market and Company and trained +50 New managers

Oversaw one of the top performing training units in the Texas Market, Company, and trained +50 New managers. Notable Achievements: Awarded General Manager of the Year – three consecutive years (2011-2014) 3-time recipient of the Best Retention, Highest Food Quantity award (2011-2014) Awarded Highest Traffic (2014) Flow Through Award (2012 - 2014) Cracker Barrel Old Country Store, Inc. is an American chain of restaurant and gift stores with a Southern country theme. The company was founded by Dan Evins in 1969; its first store was in Lebanon, Tennessee. The corporate offices are located at a different facility in the same city. The chain's stores were at first positioned near Interstate Highway exits in the Southeastern and Midwestern United States, but expanded across the country during the 1990s and 2000s. As of September 16, 2020, the chain operates 663 stores in 45 states

Cracker Barrel Old Country Store, Inc. is an American chain of restaurant and gift stores with a Southern country theme. The company was founded by Dan Evins in 1969; its first store was in Lebanon, Tennessee. The corporate offices are located at a different facility in the same city. The chain's stores were at first positioned near Interstate Highway exits in the Southeastern and Midwestern United States, but expanded across the country during the 1990s and 2000s. As of September 16, 2020, the chain operates 663 stores in 45 states.