Nick Mercurio

Ipsos is one of the three largest insights and analytics companies in the world, listed on the Paris Stock Exchange, with revenue exceeding €2B and over 18,000 specialized professionals operating in 90 countries. Through advisory services and tech-enabled platforms, Ipsos provides a total understanding of people, markets and societies to thousands of local and multinational clients in all sectors of the economy, governments and public administrations.

MaritzCX believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, live. The company helps organizations increase customer retention, conversion and lifetime value by ingraining customer experience intelligence and action systems into the DNA of business operations. MaritzCX was the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services--and is now in the InMoment family of companies. MaritzCX serves many of the world’s top companies in industries from automotive to retail and from healthcare to B2B.

Director of Insights at Interactions, the shopper insights and customer experience marketing division within Daymon Worldwide. Specializing in solving business challenges through custom, primary research on behalf of Fortune 500 retailers and CPG companies.

Accountable for a highly profitable Randstad branch with revenues over $4 million annually. Oversaw daily operations, employee aquisition/training, contract compliance, strategic planning, and customer retention processes.

Lead all aspects of a start-up department and sports complex including operations, marketing strategy, program development, budgeting, human capital management and volunteer development.