Nicholas Martin
Technical Manager @ Hyundai Motor Company
About
With over 20 years of experience in the automotive industry, I’ve built my career on a strong foundation of technical expertise, problem-solving, and a genuine passion for supporting people and businesses. My journey began as a Mercedes-Benz Technician, where I spent more than a decade refining my technical skills and deepening my knowledge of complex vehicle systems. During this time, I became a Certified Diagnostic Technician, taking on some of the most challenging fault-finding cases and developing a reputation for precision, persistence, and innovative solutions. Seeking to broaden my impact, I transitioned into a leadership-focused role as a Dealer Relationship Manager with Yamaha Motor Australia. Managing 40 dealerships across New South Wales, I worked closely with dealer principals and service teams to understand their challenges, resolve concerns, and strengthen operational performance. This role not only sharpened my ability to build strong, trust-based relationships, but also showcased my ability to bridge the gap between technical expertise and business needs. Currently, I serve as a Technical Specialist at Hyundai Motor Company Australia, where I continue to combine hands-on technical knowledge with strategic support. In this role, I provide high-level diagnostic guidance, collaborate with dealers and training teams, and contribute to driving both product quality and customer satisfaction across the network. What sets me apart is my ability to balance technical acumen with interpersonal communication. Whether working with technicians, customers, or executives, I adapt my approach to ensure clarity, understanding, and effective outcomes. Colleagues describe me as approachable, dedicated, and solutions-driven — someone who thrives under pressure and never shies away from a challenge. At the heart of my career is a passion for sharing knowledge, supporting others, and continuously learning. I believe the automotive industry is as much about people as it is about machines, and I strive to make a positive impact in both areas every day.
Australia
Macquarie Park
Information Technology & Services
Team Leadership, Air Conditioning, HVAC, Air Conditioning Repair, Refrigeration, Refrigeration Engineering, Strategy, Computer Diagnostics, Critical Thinking, Hypothesis Testing, Electronics, Wiring Diagrams, On-board Diagnostics, Automotive, Maintenance and Repair, Strategic Planning, Trend Analysis, Trend Research, Market Analysis, Customer Retention
Experience
Technical Manager
Hyundai Motor Company
Australia
* Provide strategic and operational support to the Technical Specialist team, ensuring timely and effective resolution of critical and escalated field issues. * Collaborate closely with factory engineering teams to support in-depth technical investigations, quality inspections, and root cause analysis to drive continuous product improvement. * Lead the development and implementation of innovative processes to enhance dealer and technician engagement with the Technical Hotline, improving case quality, response times, and resolution efficiency. * Coordinate and support structured evidence collection, technical reporting, and case file preparation for Civil and Administrative Tribunal matters, ensuring technical accuracy and professional representation of the brand. * Establish and foster technical knowledge-sharing communities to strengthen dealer capability, reduce repeat repairs, and accelerate time-to-resolution across the network. * Partner with the Senior Technical Manager on major strategic projects, contributing technical expertise, field insight, and stakeholder alignment to ensure successful delivery. * Drive measurable improvements in Dealer Service NPS and Technical NPS by enhancing support frameworks, communication clarity, and first-time-fix performance. * Analyse field data, warranty trends, and hotline case metrics to proactively identify emerging concerns and implement preventative action plans. * Mentor and guide dealer technicians and field staff through structured technical coaching, promoting diagnostic accuracy and methodical troubleshooting practices. * Champion continuous improvement initiatives within the technical support function to strengthen dealer confidence, operational efficiency, and overall customer satisfaction.
Technical Liaison Specialist
Hyundai Motor Company
Australia
• Acted as a brand ambassador for Hyundai Motor Company Australia, strengthening dealer relationships across the network. • Provided technical support to 167 dealers nationally, enhancing service efficiency and customer satisfaction. • Delivered on-site assistance, including “Flying Doctor” services, ensuring timely resolutions for metropolitan and regional dealers. • Authored technical bulletins and quality reports, contributing to product knowledge and continuous improvement initiatives.
Service Dealer Relationship Manager (Land Mobility)
Yamaha Motor Australia Pty Ltd
Successfully managed relationships with over 40 dealers across NSW, ensuring seamless communication with the distributor and enhancing overall dealer engagement. Provided expert support in technical repairs, parts, warranty claims, and goodwill cases. Contributed to raising Net Promoter Score (NPS) above the national average, supported improvements in dealer retention, and played a key role in reducing goodwill expenditure. Also collaborated with Yamaha Motor Corporation on quality reporting initiatives to drive continuous product improvement.
Certified Diagnostic Technician
Mercedes-Benz North Shore
System Technician
Mercedes-Benz North Shore
Specialising in Advanced Driver Assistance Systems, Vehicle Dynamics, Powertrains and Suspension Systems
Maintenance Technician
Mercedes-Benz North Shore
Apprentice Mechanic
Mercedes-Benz North Shore
Apprentice Mechanic
Education
TAFE NSW
Automotive Mechanical Technology
Apprenticeship in Automotive Repair
TAFE NSW
Automotive Electrical Technology
Additional study to obtain Automotive Electrician Qualifications
TAFE NSW
Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Accreditation to acquire Arctic Licence and become a gas handler
National Institute of Dramatic Art
Business/Corporate Communications
A great deal of insight was acquired from this course, new skills were applied to present in corporate communication with confidence and influence
Nicholas Martin's Contact Information
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