Nicholas Annesty

Operational Specialist @ Aecon Group Inc.

About

I am a friendly and driven I.T. professional that enjoys providing end to end solutions.

Country

Canada

City

Edmonton

Industry

Information Technology & Services

Skill

Troubleshooting, Desktop Computers, Facilties, Structured Cabling, Network+, Networking, Network Devices, Windows, Windows Server, NAS, Internetworking, Communicaitons, People-oriented, Software, CompTIA A+ Certification, Microsoft Certified Professional, Microsoft Server Support, Leadership, Coordinating Skills, Project Management

Experience

Operational Specialist

Aecon Group Inc.

2014-1 - Present · 12 yrs 9 mos

Sherwood Park

• Working with vendors to provide timely solutions and service • Evaluation of new hardware and software products • Managing access control • Delivering on SLA expectations • Providing Desktop Support • Project Management • Hardware and Software Provisioning • Communication Devices

I.T. Analyst

CEDA

2011-4 - 2014-1 · 2 yrs 10 mos

Edmonton, Canada Area

• Hardware assignments and imaging • Administrating shared drives and assign permissions. • Creating and decommissioning user accounts. • Controlling & processing inventory. • Providing break fix, remote support and on site support. • Project management (Lead a team of 7 to complete a companywide computer refresh). Lead and completed several other time sensitive projects. • Jr. Server Administration • Documentation

Desktop Support Technician

Government of Alberta

2010-12 - 2011-4 · 5 mos

Edmonton, Canada Area

• Support over 1800+ users in the downtown Edmonton Area. • Supporting multiple ministries and sites. • Break fix, moves and changes. • Hardware, software, communication devices and administrative support.

Desktop Support Technician

EPCOR

2009-4 - 2010-12 · 1 yr 9 mos

Edmonton, Canada Area

EPCOR • Independently supported 500+ users over two EPCOR sites. • Large number of mobile work force users. • Responsible for all moves in downtown Edmonton area. • Was a part of EPCOR to Capital Power migration. • Coordinator and migration trainer for two large sites. • Provided desktop support to Industrial work sites as well in an office environment. • Hardware, software, communication devices and administrative support.

Communications Technician

Unified Systems Group Inc.

2007-6 - 2009-4 · 1 yr 11 mos

• Commercial construction of structured cabling solutions. • Built large scale copper and fiber-optic, voice and data networks. • Provided custom solutions. • Completed work as per blue prints and left accurate, as built drawings.

Sun Microsystems Hardware Support Analyst

Hewlett Packard Enterprise

2007-4 - 2007-6 · 3 mos

Sydney, NS

• Resolved hardware issues with Sun Microsystems servers, drive arrays and workstations. • Experience with the Solaris operating system. • Answering trouble calls in a help desk environment.

I.T. Analyst

Stream Global Services

2003-9 - 2007-4 · 3 yrs 8 mos

Glace Bay, NS

• Starting new business units, and bringing them to full production. • Maintaining daily technology operations. • Completed regular moves, ads and changes. • My role included server, desktop, phone and software support for the site. • Resolving contract and logistical issues for lines of business. • Technology and Product Trainer.