Nicholas A.

Workflow management tool for franchise dealership automotive service departments. Automating repair order processes while providing clear communication tools, image and videos, walk around and MPIs to the customer. Read and write to external DMS providers while improving customer clarity for necessary repairs. Built out online scheduler with rules that each dealership can build for themselves to regulate based employee availability, OpCodes and/or parts availabilities. Integrated with texting APIs to provide both automated texting along with advisor to customer texting channels. Integrated with Stripe to allow the customer to make online payments for services rendered. Automated follow up communications based off of dealership settings. Integrated parts ordering and tracking with customer communication for open repair orders, SORs and upcoming appointments.