Nic Maglio
Project Manager @ American Outdoor Brands Inc.
About
Product development support project manager; consumer products customer service manager; Mizzou Alum
United States
Columbia
Retail
OEM Management, ODM management, Project Management, Product Development, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Teamwork, AutoCAD, PowerPoint, Operations Management, Analysis, Process Scheduler, Purchasing, Illustrator
Experience
Project Manager
American Outdoor Brands Inc.
Columbia, Missouri, United States
Project Manager for Product Development and Tradeshows
Project & Tradeshow Coordinator
American Outdoor Brands Inc.
Columbia, Missouri, United States
Customer Service Manager
American Outdoor Brands Inc.
Columbia, Missouri
Reporting to the VP of Marketing I am responsible for all consumer service efforts. Developing the customer service team as it evolves through brand acquisition, maintaining all customer service processes and procedures dealing with consumer interaction, web order management and customer reviews. As well as collaborating with and supporting management of other departments.
Customer Service Supervisor
American Outdoor Brands Inc.
Columbia, Missouri
Supervised all customer service representatives. Directed the handling of consumer cases concerning product issues/complaints, troubleshooting and warranty.
Customer Service Representative
American Outdoor Brands Inc.
Columbia, Missouri
Communicated with customers through phone calls and emails and provided feedback and problem solving on 50-100 cases daily.
Custom Publishing Manager
The Mizzou Store
Columbia, Missouri
Managed custom publishing service as well as oversaw operation and maintenance of a print-on-demand machine, printers and other binding equipment. Supervised peers who operate the equipment to ensure that projects are high quality and completed in a timely manner.
Business Analyst Intern
NTN Bearing Corporation
Mount Prospect, Illinois
Researched key market purchasing habits. Provided strategies for short- and long-term product pricing, product bundling. Developed a plan for a customer loyalty program.
Education
University of Missouri-Columbia
Mechanical Engineering
BS in Mechanical Engineering Minor in Mathematics Fundamentals of Engineering Exam – Passed
Nic Maglio's Contact Information
Phone
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