Felicia Le

• Collaborated closely with senior management in developing and implementing highly effective procurement strategies that resulted in a 15% cost reduction while maintaining stringent quality standards. • Negotiated extensively with diverse suppliers, fostering robust relationships to secure favorable terms and conditions, achieving a 90% fill rate and a 20% reduction in procurement costs through strategic vendor management. • Resolved quality-related issues by coordinating with cross-functional team and suppliers, leading root-cause analyses, and implementing corrective action plans. This effort resulted in a 25% decrease in customer complaints within the first month of implementation. • Liaised with brokerage services to expedite customs clearance, resulting in a reduction of inbound shipment delays by 85% at customs, and an enhancement in overall supply chain efficiency. • Delivered thorough purchasing reports to senior management utilizing Microsoft Office to facilitate data-driven decision-making, contributing to a more strategic and proactive procurement approach. • Directed demand forecasting utilizing data from various inventory management software (e.g., Shopify, QuickBooks) and market trends to accurately predict product demand. Achieved a 20% improvement in forecast accuracy, optimized inventory levels, and reduced stockouts. • Ensured meticulous upkeep of comprehensive procurement documentation using document storage software, adhering to internal control standards and expediting audits. Resulted in a 25% acceleration in workflow across cross-functional departments. • Facilitated new team member training including one-to-one coaching and regular training needs assessments, ensuring a smooth onboarding process and reducing time to full productivity by 30%.

• Sustained a 95% customer satisfaction rate and overall loyalty by conducting root-cause problem solving, rigorous quality checks on reported products, and prompt issue resolution communicated via multiple channels, including emails and phone calls. • Possessed in-depth product knowledge across 500+ varieties, providing expert advice to existing customers as well as potential ones. • Facilitated communication between customers and the warehouse regarding stock-related matters, and between customers and logistics couriers concerning deliveries. • Proactively contacted customers, offering comparable alternatives for out-of-stock purchased items, and successfully mitigating the need for refunds due to stockouts by 90%. • Collaborated with diverse carriers to address transit delays, actively managed on-hold shipments globally, and expedited deliveries, ensuring the company's commitment as a provider of express, quality goods for businesses, contributing to 85% of overall clients satisfied with delivery process. • Extracted data from inventory management software to confirm stock levels and monitor incoming shipments, facilitating proactive communication with customers about the availability of their desired merchandise.

• Collaborated with multiple departments to process 300 daily orders, meeting courier pickup deadlines and ensuring expedited services to customers. • Identified areas for improvements with the team, enhancing workflow processes and initially achieving a 25% increase in processed orders and efficiency. • Navigated efficiently within the warehouse, optimizing the search process for items, and significantly reducing downtime, thereby increasing productivity by 35%. • Executed packing and picking processes with meticulous attention to detail, preventing errors and achieving a 95% accuracy rate in processed orders.

• Recipient of International Bachelor’s Degree Entrance Scholarship • Graduated with Honours