Nhlanhla Moyo

Nhlanhla Moyo

Customer Service Team Lead @ iContact BPO

About

I’m a dynamic and results-driven professional with a strong background in customer care, product sales, and web design. Over the years, I’ve built extensive experience in both inbound and outbound customer service, developing a deep understanding of how to deliver excellent service while driving business performance. In my current role as a Team Leader, I’ve had the opportunity to lead high-performing teams, resolve complex customer issues, and improve service delivery through data-driven decision-making. I’m passionate about creating efficient processes, supporting team development, and ensuring customer satisfaction at every touchpoint. Known for being innovative, determined, and analytical, I enjoy solving problems, streamlining operations, and turning challenges into opportunities. Whether it’s guiding a team, designing a customer-focused solution, or improving internal workflows, I bring a strong mix of leadership, creativity, and strategic thinking to the table. I thrive in fast-paced environments and take pride in continuously learning, adapting, and contributing to the success of the wider team and company.

Country

South Africa

City

City of Johannesburg

Industry

Telecommunications

Skill

Customer Service, Customer Service Management, Technical Support, Contact Center Management, Analytical Skills, Customer Service Representatives, Search Engine Optimization (SEO), Customer Relationship Management (CRM), Performance Management, Team Leadership, Conflict Resolution, Communication, Campaign Management, Creative Writing, Interpersonal Skills, Brand Management, Research, communication, Public Speaking, Public Relations

Experience

iContact BPO

Customer Service Team Lead

iContact BPO

LinkedIn
2025-2 - Present · 1 yr 8 mos

City of Johannesburg, Gauteng, South Africa

iContact BPO

Customer Service Representative

iContact BPO

LinkedIn
2024-10 - 2025-2 · 5 mos

City of Johannesburg, Gauteng, South Africa

Conscience VC

Freelance Writer

Conscience VC

LinkedIn
2019-10 - Present · 7 yrs

Johannesburg Area, South Africa

Virgin Mobile South Africa

Customer Service

Virgin Mobile South Africa

LinkedIn
2017-12 - 2020-2 · 2 yrs 3 mos

Nhlanhla Moyo's Contact Information

Email

******@***.com

Phone

(**) *** ****

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