Nhi Ha

- Manage customers’ trading accounts - Create and maintain relationships with high value customers - Support premier/high value customers with any issues occurring while they are trading

- Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity. - Establish, develop and maintain business relationships with current and prospective customers to generate new business for Exness’ products/services. - Developing a professional and trusting relationship with an active portfolio of clients and introducing brokers keeping them up-to-date with Exness’ developments to ensure they receive the highest level of service. - Research sources for developing prospects and for information to determine customers’ potential. - Discuss with customers, heeding to customers’ needs and concerns to offer the best solutions/alternatives to customers - Guide customers to complete verification so that they can start trading

- Manage customers' Google Ads accounts, optimize and troubleshoot campaigns performances - Optimize existing Advertisement campaign components including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc. - Help create and implementation of campaign strategies including keyword research and analysis. - Create performance reports with recommendations for improvements. - Tracking of funds in account and maintaining conversation. - Knack of implementation new technologies automation capabilities that enhance SEM efforts. - Keep updating Google Ads product knowledges and its technical understanding to effectively solve clients' concerns

- Support customers with their Google Ads' accounts and performances - Communicates to customers via phone, email or chat for any issues related to their problems - Manage the relationship between client and its customers - Train newbies Google Ads products - Tell clients how they can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to them

- Handle customers' requests and solve their problems about products via phone, email and chat within the time limits - Follow-up and coordinate with related department to solve customers' issues - Ensure to provide excellent customer service through phone, email and chat - Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements - Collect customers' feedback about the products then suggest them to product team - Develop and maintain in-depth product knowledge

- CRM Software quality control: EBM and Eepos • Inspect, test to find out usage problems or data errors and coordinate with supplier to help solving them • Follow up supplier to ensure all problems to be solved timely and properly. • Ensure smooth operation if there is any software updates • Work with cross departments to get feedback in order to improve software functions. • Work with supplier to generate more functions to support working purposes of Marketing, Teachers and Customer Service departments. • Conduct software usage guidelines and train staff. - Customer care • Consult students to help them find their suitable IELTS courses and requirements via offline and online channels, for example, at the office, Facebook and website • Handle problems and solve complaints in the best interest of both company and customers • Manage and observe the studying process of them during the courses and support when they need it • Interview students during courses to get feedback in order to improve curriculum and teaching methods Recheck other teammate's course fee confirmation to ensure customers pay them on time and no money errors appear - Develop and maintain positive working relationships with others - Take insights and feedback from customers in order to address them in weekly meeting to improve products and internal process - Administration tasks: manage students’ documment and make reports such as turnover rate and revenue reports - Support online marketing activities

• Making daily AR report • Checking, inputting and classifying invoices • Separating red invoices and sending them to clients • Sending files of pending invoices to transport department • Solving problem arose such as invoices without being sealed and clients’signatures,... • Clearing COD (Cash on Delivery) on SAP and keeping track of customers’ aging who pay on cash