Nhiga Herrera-Dacayana

Front Desk Staff @ Sheraton Hamilton Hotel

About

I am a dynamic and accomplished professional with a proven track record in administrative leadership and hospitality management. With over a decade of experience, I have demonstrated expertise in overseeing international and diverse teams, streamlining operations, and ensuring exceptional customer experiences. My background includes successful stints in administrative supervision, travel consultancy, and hospitality coordination across diverse international environments. • Graduating student of International Business Management course in Toronto, Canada. • Graduate of Hospitality and Tourism Management course in Toronto, Canada. • 2+ years of efficiently managing employee concerns, prepared comprehensive office reports, and facilitated seamless operations. • 2+ years have excelled in multitasking and coordinating inter-departmental activities within the Rooms Division, honing my skills in team management and administrative support. • 10 years of invaluable expertise in guest hotel/accommodation management and resolving booking-related issues, ensuring a seamless and delightful experience for travelers. Drawing from my solid foundation in customer service and team leadership, I bring forth a results-driven approach to fostering collaborative environments and delivering exceptional service. With a passion for cultivating strong professional relationships and a keen eye for detail, I strive to continuously enhance operational efficiency and exceed organizational goals. Drawing from my solid foundation in customer service and team leadership, I bring forth a results-driven approach to fostering collaborative environments and delivering exceptional service. With a passion for cultivating strong professional relationships and a keen eye for detail, I strive to continuously enhance operational efficiency and exceed organizational goals. I am now seeking new opportunities to leverage my skills in a dynamic and growth-oriented environment. Let's connect and explore how my diverse skill set can contribute to your organization's success.

Country

Canada

City

Hamilton

Industry

Hospitality

Skill

Sustainable Development, International Business, International Relations, E-business, International Trade, International Research, Time Management, Administrative Assistance, Customer Service Operations, Desktop Computers, Data Entry, Skilled Multi-tasker, Problem Solving, Interpersonal Skills, Training and Development (HR), Financial Analysis, Hiring, Sustainable Tourism, Office Administration, Property Management

Experience

Front Desk Staff

Sheraton Hamilton Hotel

2022-12 - Present · 3 yrs 10 mos

Hamilton, Ontario, Canada

- Handles the arrival and departure of guests to the hotel from their reservation to their billing updates. - Handles their amenities and requests before and during arrival. - Guides the guests in and around the city.

Sales And Marketing Specialist

Sheraton Hamilton Hotel

2024-5 - 2025-12 · 1 yr 8 mos

Sales Manager

Staybridge Suites Hamilton - Downtown

2025-12 - 2026-2 · 3 mos

Administrative Supervisor

AFF Office Support Services Inc.

2019-10 - 2021-12 · 2 yrs 3 mos

Clark Freeport and Special Economic Zone, Central Luzon, Philippines

- Handles all employee concerns such as office supplies, salary, evaluations, and the hiring process. - Manages office reports (Finance, HR, Admin) - Assists employees in preparing and monitoring quotation requests, sales invoices, and online trolleys for Australian Fine Foods products.

Travel Consultant

dnata Travel Inc.

2017-4 - 2018-9 · 1 yr 6 mos

Clarkfield, Pampanga

- Handles special requests for accommodations (hotels) of travel guests and informs them by phone or email to either the hotel or the supplier agency. - Reconfirms the reservations and checks for discrepancies to make sure the arrival, departure, and stay of guests will be smooth without any trouble or delays. - Handles amendments, cancellations, and other issues about the bookings.

Rooms Coordinator

Fairmont Bab Al Bahr, Abu Dhabi

2014-2 - 2016-9 · 2 yrs 8 mos

Abu Dhabi Emirate, United Arab Emirates

- Managed the payroll of 6 departments in Rooms Division (Front Office, Guest Services, Concierge, Rooms Office, Fairmont Gold and Royal Service). - Responsible for providing accesses to all Rooms division colleagues including Housekeeping, Laundry and Recreations Departments. - Assisted the Rooms Division Manager with his day-to-day activities and paperwork such as recruitment and contracts. - Coordinated information from other departments to Rooms Division such as with HR and Finance events.

Front Desk Agent

The Fairmont Bab Al Bahr

2011-12 - 2014-2 · 2 yrs 3 mos

Abu Dhabi Emirate, United Arab Emirates

- Frontliner on welcoming and bidding farewell to guests and clients. - Handles the arrival and departure of guests to the hotel from their reservation to their billing updates. - Handles their amenities and requests before and during arrival.