Công Đạt Nguyễn

Technical Support Executive @ Vision Group Retail

About

As a dedicated and passionate professional with a strong background in technical support and engineering, I am eager to contribute my skills as a Technical Service Engineer. My experience in troubleshooting and problem-solving, combined with my commitment to delivering exceptional service, makes me an ideal candidate for your team. I am excited about the opportunity to collaborate with talented individuals and drive innovative solutions that enhance customer satisfaction and operational efficiency.

Country

Vietnam

City

Ho Chi Minh City

Industry

Textiles

Skill

Stakeholder Relations, Service Continuity, Customer Relationship Management (CRM), Remote User Support, Mentoring, Incident Management, Root Cause Analysis, Service-Level Agreements (SLA), Engineering Support, Product Support, Team Collaboration, Problem Solving, Customer Experience, Troubleshooting, Customer Satisfaction, Customer Support, Field Service Engineering, Technical Support, Customer Service, Customer Satisfaction

Experience

Technical Support Executive

Vision Group Retail

2025-4 - Present · 1 yr 6 mos

Delivered Level 2 technical field support by diagnosing and resolving hardware, software, and configuration issues through both remote and on-siteinterventions. Generated RCA/RFO reports, proposed workarounds, and contributed to process improvements to ensure service quality and SLAcompliance. Resolved technical issues and provided timely customer support, enhancing user satisfaction and reducing service downtime.

Technical Support Engineer

iTechwx

2024-4 - 2025-4 · 1 yr 1 mo

Ho Chi Minh City, Vietnam

• Investigated customer issues and communicated updates clearly. • Escalated complex cases and documented solutions. • Collaborated with other teams to resolve technical issues. • Provided feedback to improve tools and products.

Support and Service Lead

Fluxmall.com | Digital Printers for Garments and Textiles

2022-2 - 2024-5 · 2 yrs 4 mos

Ho Chi Minh City, Vietnam

- Identify, diagnose and solve technical issues in a timely manner. - Ensure customer satisfaction and provide professional customer support. - Providing feedback on the efficiency of the customer service process. - Managing a team of junior customer service representatives.

SR. Support Engineer

HCLTech

2022-4 - 2023-3 · 1 yr

Ho Chi Minh City, Vietnam

- Manage maintenance activity windows, methods of procedures, and isolate faults quickly. - Create service requests in application to reflect report issues and manage customer.

Technical Service Engineer

KONICA MINOLTA, INC.

2019-6 - 2022-2 · 2 yrs 9 mos

Ho Chi Minh City, Vietnam

- Train end users in proper care and use of copiers, including phone support, in house training and explanation of service performed. - Manage parts inventory, call activity and perform related administrative tasks. - Train customers on delivered products following field procedures. - Ensure customer satisfaction