Nguyen Allen

I advise business leaders on strategies & practical solutions to transform them and their businesses when they're ready to change their life, strategize their business ownership, and sustain their legacy.

The mission of ForbesBLK is to champion a global community of Black entrepreneurs, professionals, leaders and creators that are driving systematic change in business, culture and society. Our community of exceptional leaders of color are breaking down barriers, creating more equitable economies, and driving a new culture of connection, collaborate and change. In order to support our community, ForbesBLK shares inspiring content and curates in-person and digitally based networking opportunities to foster professional development, entrepreneurship, and cultural change.

Partnered with Chief Appraiser/Founder to drive growth and run our real estate appraisal/consulting firm. Led HR, Legal, Compliance, Finance/Accounting, Marketing, Operations, & Strategy cross-functionally in order to support B2B and B2C product delivery in fast-paced, bootstrap environment. Held accountability for P&L, feature backlog, marketing campaigns, pricing, SWOT analysis, research, strategic partnerships, corporate culture, and talent development. • Achieved 40% gain in operational efficiency by redesigning and implementing new order management process for non-lenders. • Increased webpage impressions 22% and customer calls to order property appraisals 25%. • Forged strategic partnerships with law firms and legal associations, private lenders, and real estate investors. • Carried out analysis of flagship product representing 75% of revenue and launched upgrade with automation of customized content and bug fixes. • Introduced virtual inspection option into reporting process with access to additional online research and analysis in compliance with Covid-19 safety restrictions.

Served as trusted advisor to executive leadership on product direction and positioning including pricing and marketing strategies. Shaped and prioritized roadmaps to align EdTech platform with customer insights. Fostered consensus across technology and business divisions to deliver first-to-market assessment solutions to 36K clients worldwide. Coached 16 product managers and developers in productive use of tools such as Balsamiq, Sketch, Illustrator, InVision, Aha!, Axure, Trello, Slack, and Jira. • Promoted to VP in < one year to create, build, and launch marquee product. • Garnered 95% employee satisfaction and engagement scores following revitalization of underperforming team.

Guided product strategy and managed AdvancED’s product roadmap, customer insights, product lifecycle, and product positioning, while actively securing buy-in across the organization, bridging our technology and business strategies together to deliver comprehensive continuous improvement and next-generation assessment solutions to our clients throughout the world. I led a high-functioning product management/development team through coaching, mentoring, and much collaboration. I regularly led internal strategic planning and subsequent communication of plans throughout the organization to facilitate buy-in and alignment.

Steered delivery of anti-money laundering risk assessment solution. Established best practices to streamline support of 20+ product-specific systems companywide. Launched new products and services with dotted-line oversight of 50 employees and multi-year $100M+ budget. Led cross-functional teams to map new business processes and define use cases, technical/functional requirements, and designs for process automation. • Designed and delivered customized payment system to win Fortune 100 client with 99.997% reliability and 100% client system integration. • Spearheaded migration to new managed file transfer platform for 200 treasury clients of bank with introduction of single sign-on portal. • Achieved on-time delivery of pilot/MVP. Integrated legacy systems for customized workflow product. • Customized workflow features for payment system resulting in 97% client retention year-over-year. • Automated internal feedback process resulting in 60% success rate in implementation of new feature requests. • Earned the Certified Project Manager (CPM)® Leadership Boot Camp Certification from Project Management Leadership Group (PMLG).

Directed product planning, development, and deployment of new digital tools and wireless solutions with stewardship of $30K budget. Cultivated direct customer contact relationships with oversight of 60+ managers, associates, and technicians. Ensured regulatory compliance for consumer mobile messaging services. • Earned three promotions over six years for contributions to operations, collections, and business development for world-leading telecommunications provider. • Delivered proof-of-concept (POC) and wireless applications for messaging services to increase market relevance against competing non-carrier messaging services. • Generated 10% year-over-year cost savings by negotiating custom pricing for wireless services for Fortune 500 clients. • Garnered 20% increase in collection of outstanding invoices with introduction of new collections support model. • Attained 95% on-time service delivery of wholesale special services and T1 high-speed data lines for southeast region.

Southeast Marketing & Business Development • Analyzed business processes and created improvements to drive the regional go-to-market sales methodology. Lead development of program strategy, shepherded implementation, and provided time-sensitive solutions for engagement pricing and relationship development strategy with top-tier clients. • Designed and implemented national marketing campaigns for business imperative programs including client relationship management- CRM product development and training lead, budget and planning guidance, and revenue forecasting. • Managed budget reporting, designed and organized market planning reports. • Prepared tax returns for qualified individuals through the Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) programs.

PricewaterhouseCoopers • Internal Audit Assistant- Developed presentation of internal audit time/demand reports and promotional materials for Facilitated Control Assessment workshops for Lockheed Martin Aeronautics. INVESCO Retirement Plan Services • Alliance Relationship Manager/Sales- Approved mutual fund fact sheets, fulfilled information requests, and successfully maintained (with 0% churn) 79 solid alliances with national banks, Plan Sponsors, and Third Party Administrators. Emory University Hospitals • Human Resources Generalist- Improved efficiency of new employee orientation process by creating and managing the design and implementation of fundamental procedural changes within department. United Parcel Service • Corporate Hub & Feeder Operations Assistant- Analyzed and compiled daily ground and overnight package operations activity reports for all 99 U.S. Hub & Feeder locations.

*Graduate of Leadership Academy for Working Professionals *Received Outstanding Student Achievement Award for combined academic achievement and civic contributions to the school while in the program *Achieved 1st place in the Marketing Strategy team competition *Completed an international study colloquium at Universidad Torcuato di Tella in Buenos Aires, Argentina

Refined my management expertise of the product life cycle, customer development, and market identification. Key methodologies mastered include Lean Canvas, MVP, and OMTM.

Four-year Academic Scholarship, Dean’s List