ngozi udeze

* Process reservation by email, telephone ,telex ,fax or central reservations system. * Process reservation from the sales office ,other hotel departments and travel agents. * Knows the types of rooms available as well as their location and layout. * Knows the selling status ,rates and benefits of all package plan. * Knows the credit policy of the Hotel. * Creates and maintain reservation records by dates of arrival . * Determine room rates on the selling tactics of the hotel. * Communicates reservation confirmation on the front desk. * Promotes goodwill by being courteous ,friendly and helpful to guests and managers and fellow work mates.

* Maintained high standards of customer service during high volume ,fast paced operations. * Selects requested food items from storage or serving areas and assemble items on serving tray or takeout bags * Notifies kitchen personnel of shortage or special orders * Makes and serves hot beverages using automatic water heater or coffee maker. * Receives payments. * Performs other minor duties to prepare food ,serve customers or maintain orderly eating or serving areas. * Mastered point of service (POS) for automated order taking. * Handled currency and credit transfers quickly and accurately. * Built loyal clientele through friendly interactions and consistent appreciation. * Resolved complaints promptly and professionally.

* Handling of petty cash. * Daily reconciliation of sales. * Preparation of weekly expenses & budgets. * Daily cash banking. * Participating in monthly stock take.

* Writing of Payment Vouchers. * Coding of expenses. * Keeping of Petty cash book. * Writing of Petty Vouchers. * Other duties as assigned by the Chief Accountant and other superiors. * Participating in stock taking. * Preparing key performance index report (K.P.I).

* Writing of Payment Vouchers. * Coding of expenses. * Keeping of Petty cash book. * Writing of Petty Vouchers. * Other duties as assigned by the Chief Accountant and other superiors. * Participating in stock taking. * Cash Banking * Preparation of weekly budgets.