Ngozi Lois U.

Developing skills in business requirement gathering and technical documentation Learning process analysis, workflow improvement, and problem-solving techniques Gaining experience in data and financial analysis using tools like Excel, SQL, and Power BI Building communication and stakeholder collaboration skills across business and technical teams Familiarizing with User Acceptance Testing (UAT), project support, and change management concepts Developing knowledge of business operations, finance, and market trends. Understanding Agile and other industry-standard business analysis methodologies

Delivering and ensuring the success of industrial organization. Holding bilingual conversations with customers over the phone and via emails. Ensuring that Public Outreach Team meets up with expected results. Providing high quality, innovative services for internal and external customers.

Collecting, Recording, and Processing Merits information using HRIS. Collecting, verifying, and processing Over-Time information, using HRIS. Maintaining and updating of employees records in HRIS. Compiling, and filing employees Commencement in their appropriate system. Processing employee's termination, and record of employment.

Preparing expense breakdown for internal clients and filing them. Preparing of payroll for staffs and harmonizing sales tax remittance. Assisting in the coordination of staff meeting. Preparing of invoice and electronic filing of receipts. Managing and preparing projects before forwarding to the external client.

Receiving inbound calls and making hotel Reservations for Motel6. Cross-selling of rooms and educating on the best location with a budget. Cancellation of Reservations.

Receiving bilingual calls , answering their queries, and transferring calls to the appropriate department for handling. Receiving guests, mails and assigning mails to the appropriate department. Receiving emails, responding to, and forwarding to the appropriate personnel. Arranging of files in the appropriate sections. Receiving and sending out mails on behalf of the company.

Receiving bilingual calls , answering their queries, and transferring calls to the appropriate department for handling. Receiving guests, mails and assigning mails to the appropriate department. Receiving emails, responding to, and forwarding to the appropriate personnel. Arranging of files in the appropriate sections. Receiving and sending out mails on behalf of the company.

Developed short-term and long-term sales objectives and strategic plans to meet market needs. Developed and executed strategic initiatives to achieve the monthly target of 3,000,000 Naira. Fostered and facilitated relationships with product distribution channels to increase product sales. Completed and submitted monthly achievement reports to support executive decision making.

Attend to customers request on their budget to travel. Advising on the best date to travel and the booking of cheap airfares for clients. Making hotel reservation for clients,giving quality at an affordable rate. Displaying can-do to the best i can, to make my customers pleased to a maximum degree.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Organized weekly staff meetings and logged minutes for corporate records.

Entered customer interaction details in CRM to track requests, document problems and record solutions offered. Answered constant flow of customer calls with up to 100 calls in queue per minute. Provided primary customer support to internal and external customers in fast-paced environment. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Suggested new procedure to persuade cancelling customers to stay with company, resulting in 50% decrease in cancellations. Recommended sales and products by cross-selling of caller tunes,data to customers, and thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times.