Ng Chee Fei (CF)

Renewals & Account Management Experience Renewals & Revenue Retention Execute end-to-end contract renewals via digital platforms, initiating outreach 45+ days in advance to ensure 100% service continuity. Negotiate contract terms and downgrades within business parameters to minimize revenue loss and secure long-term patronage. Drive upsell and cross-sell opportunities during transition and migration phases to increase account lifetime value. Collaborate with Senior Account Managers and Channel Partners to deliver a seamless, high-touch renewal experience. Strategic Advisory & Technical Cloud Strategy Act as a Trusted Advisor to CXO-level stakeholders, influencing long-term technology roadmaps and digital transformation. Architect cloud migration strategies (Microsoft & Multi-cloud), recommending modern solutions for application and data modernization. Liaise with Engineering teams to remove technical blockers and ensure successful implementation of cloud infrastructure. Provide best-practice insights to clients, ensuring their technology stack aligns with their strategic business goals. Operational Excellence Manage CRM and sales activity tracking from initiation to completion, ensuring rigorous compliance and data accuracy. Utilize sales analytics tools and targeted account lists to prioritize high-value renewal cycles and outreach. Maintain a healthy, predictable business pipeline by balancing client-facing time with sales process requirements.

Managing the Microsoft Software License Process and performing as a Subject Matter Expert on Microsoft Software Licensing Initiate and manage all phases of the software licensing process, conduct the software license review engagement in a timely manner, resolve any discrepancies directly with the client, distributor and the vendor. Manage and negotiate highly complex deals with various components. Developing and maintaining effective relationships with all extended teams; ensure communication to leadership and across the software sales teams. Achieve and exceed revenue targets on a quarterly basis in a rapidly changing and highly competitive marketplace. Focused on achievement of sales strategies and targets through targeting key clients in the Large Enterprise commercial sector, identifying key decision makers and leverage opportunities to promote and sell products and services. Drive revenue generation and deliver significant value to clients through identifying opportunities within clients' organizations and gaining an in-depth understanding of client needs. Leads negotiations, coordinates complex decision-making process, and overcomes objections to capture new business opportunities.

Focused on achievement of sales strategies and targets through targeting key clients in the Large Enterprise commercial sector, identifying key decision makers and leverage opportunities to promote and sell products and services. Drive revenue generation and deliver significant value to clients through identifying opportunities within clients' organizations and gaining an in-depth understanding of client needs. Leads negotiations, coordinates complex decision-making process, and overcomes objections to capture new business opportunities. Effectively build and optimize long term, sustainable and profitable relationships with clients Identify opportunities, present and sell products and services which are key for clients' success. Keep abreast of competition, competitive issues and product Provides training to customers and partners regarding software publisher contracts and optimal usage of agreements post-mortem. Facilitates all communications, order processing, and reporting of customer and partner transactions in territory. Evaluates software contract spend and utilization in each organization. Must be able to optimize spending patterns, technology usage, and implementation strategies. High level of knowledge of internal organization workings, Information Technology trends. Develops strong knowledge of leading industry trends such as electronic commerce, spend management, and technology initiatives by developing proactive professional relationships with software publisher representatives in assigned territory. Submits accurate and timely forecasts that are aligned with assigned sales quotas. Forecast sales revenue on a monthly, quarterly and annual basis. Provides leadership and licensing knowledge to customers, maintains appropriate presence in the software industry community. Generates opportunities for meetings with key decision makers to drive sales process.

Responsible for the business development with existing and potential customers to penetrate market share. Identify, manage and secure existing and new account and continue to maintain a high level of sales achievement. Conduct boardroom presentation and office live tour to provide better understanding to customer on the product capabilities and its cost effectiveness. Product knowledge on Ricoh products ranging from multifunction devices, production devices, software solutions, IT Services, Managed Document Services and up to products such as 3D printers, Interactive Wide Board, projectors and Unified Communication System Ability to identify and create opportunity from existing and potential customer office environment. Ability to handle objection from customer and explain to customer from proposal up to solving issues. Expose to a different background customer, mainly major account which consist of company with subsidiaries. Involved with different type of industries customer ranging from engineering, construction, healthcare, college, universities and etc Handled customer Request for Proposal (RFP) with professionalism. Repo building with customer to sustain future business relationship.

Responsible in promoting and selling Fuji Xerox range of digital products and document solutions. Keeping healthy relationship with existing customer Market penetration through sales activities such as canvassing, blitz and telemarketing to achieves sales target set and gross in numbers. Involved in customer presentation, identification and qualification of prospects and sales negotiation as well as develop and implement solutions to meet customer requirements. Product knowledge for OPB, EIS, PSB and software solutions such as Docuworks, Docushare, Working Folder, Bear solutions, Equitrac, AWMS and etc Ability in identifying customer different business module in order to provide the right solutions to customer. Preparing SOP for internal order documentation through opening account form, ITSS, ORF, RRF, DRF, CN, Purchase Approval and etc. Preparing proper proposal and agreement for customer to close the deals. Ability to demonstrate digital products to customer via showroom and demo unit. Prospect management and qualification of working prospect.

To develop international market and looking for new business opportunities. Follow up on all quotations which have been sent to the potential customers (pricing in EXWORK, FOB and CNF) Attend and solve customer request and complaints promptly as part of customer service. Monitoring on the flow of the production line to enable prompt delivery without any delay. Involved in participation of exhibition to open new market opportunities. Performing company tour to customer visit. Monitoring and reminding customer outstanding to be paid on time to avoid delivery delays. Price negotiation skill with shippers, vendor and agents on the price for their services Arranging for shipping of goods accordingly (via LCL or FCL ocean freight and via land transportation) Document preparation for shipping via ocean freight (such as Bill of Lading, Certificate of Origin, Packing List, Declaration of Goods and etc) Providing moulds and die agreement and cost to customers for new design requested