Ng Zheng Han

Managed and maintained inventory records for servers and hard disks, ensuring accurate tracking and compliant hardware disposal. Supported infrastructure team in day-to-day system tasks, contributing to the efficiency and reliability of IT hardware lifecycle management.

• Design, develop, and maintain automated test scripts to improve efficiency and accuracy in testing processes. • Collaborated closely with engineers and other stakeholders to ensure that automated tests aligned with the development lifecycle, covering various scenarios and edge cases. • Integrated various hardware components such as motors, cameras, sensors, lasers, spectrometers, etc., into the test setup. This includes configuring these devices to communicate effectively with LabVIEW or Python scripts.

• Assess and manage appeals, feedback, and complaints from policyholders, distribution representatives and business partners. • Maintain the Customer Relationship Management (CRM) system. • Follow up with customers and conclude all outstanding requests or queries timely. • Attend to phone call enquiries and emails in accordance with the service level agreement. • Perform administrative tasks and provide support to staff processing claims. • Assist with ad-hoc initiatives and projects when delegated by management