Chia Min Ng

Merchandise Manager @ JD.COM

About

I am a self-starter with strong interpersonal skills to coordinate, lead and collaborate with others. I have real world experience in leading teams to achieve targets on time and on cost, this includes coordinating with externals. In my previous role, I have conducted in-depth reviews of my accounts to develop strategies and solutions that benefit the business and customer's supply chain. I managed to get the account under my management back on track to meet the expectations of customers.

Country

Malaysia

City

Simpang Empat

Industry

Business Supplies & Equipment

Skill

Risk Assessment, Service Delivery, Supplier Relationship Management, Vendor Management, Stakeholder Management, Business Relationship Management, Slotting, Configuration Management, Purchase Orders, Sales Processes, Sales, Account Servicing, Strategic Thinking, Team Leadership, Business Planning, Business Development, Organization Skills, Operations Management, Forecasting, Business Analysis

Experience

Merchandise Manager

JD.COM

2025-10 - Present · 1 yr

Penang, Malaysia

Operations Manager

JD.COM

2024-8 - 2025-9 · 1 yr 2 mos

Penang, Malaysia

Strategic Account Sales

Fastenal

2022-5 - 2024-7 · 2 yrs 3 mos

Penang, Malaysia

Account Specialist

Fastenal

2021-11 - 2022-4 · 6 mos

Penang, Malaysia

▪️Responsible for several MNC accounts to manage and grow revenue from the accounts. ▪️Contributed to customer retention by strengthening relationships through account management and maintenance. ▪️Completed enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.

Assistant Market Development Manager

mySCADA Asia

2021-1 - 2021-7 · 7 mos

Penang, Malaysia

▪️Assisted in developing new market segments for current products. ▪️Reached out to potential clients in-person, by phone or electronically. ▪️Identified, developed, implemented, and managed the organizations advertising strategies.

Marketing Specialist

mySCADA Asia

2019-7 - 2020-12 · 1 yr 6 mos

Penang, Malaysia

▪️Developed marketing strategy to promote awareness of brand to relevant market. ▪️Communicated with upper management to develop framework and strategies to address sales numbers and profitability. ▪️Lead to sales team in an International Industry Exhibition in Nuremberg, Germany (SPS 2019).

Program Executive

Penang Science Cluster

2018-9 - 2019-7 · 11 mos

Georgetown, Penang, Malaysia

▪️Assisted to develop and deploy initiatives in biology program to secondary schools with the objectives: (a) To support schools in sparking and sustaining interest in science and technology (b) To familiarise and introduce new and emerging technology to schools ▪️Structured the outreach program in line with the directive from the state government and MNC stakeholders. Including the training and certification of personnel are involved. ▪️Provided supervision and coordination to ensure effective execution of programs in accordance with objectives.

Intern

Penang Science Cluster

2018-6 - 2018-9 · 4 mos

Georgetown, Penang, Malaysia

▪️Conducted a two-day makerthon for school students. ▪️Assisted in outreach programs for primary and secondary school students. ▪️Assisted in a two-day Raspberry Pi workshop for international school students. ▪️Assisted in STEAM-related hands-on workshops and events to inspire public.

Education

Universiti Sains Malaysia

Business Administration, Management and Operations

2019-9 - 2021-7 · 1 yr 11 mos

Specialized in Service Science Management and Engineering Thesis: "Developing an Infectious Waste Management Model for Manufacturing Company during COVID-19 Pandemic"

Universiti Malaysia Terengganu

Biodiversity Conservation and Management

2015-9 - 2018-9 · 3 yrs 1 mo

Thesis: Cultivation of Oyster Mushroom (Pleurotus Ostreatus) using Substrate Formulation from Disposable Baby Diaper and Food Waste ▪️The finding of the study is published at Journal of Cleaner Publication. ▪️The main objective of this project is to minimise the solid waste generated in daily life by establishing a mushroom cultivation technique using disposable diaper and food waste.