Ronaldo Neves

Building something new on a new market

- Manage four major business units (Payments -- who had 70% of company's revenue, Loans, AntiFraud and Onboarding) with a direct report and team leadership of eight over (heads, engineering managers and principals) the Brazilian and Argentinian teams with ~130 software engineers, responsible for aligning company strategy with engineering strategy and technical decisions regarding software architecture and system design always aiming business goals and delivering key results. Clear communication thru OKRs and top-down communication. - Running a fintech TPV of USD5.5MM that doubles every year adding new products to the company’s portfolio. Seeking new value streams and experimenting thru short feedback loops. - Helped the teams to focus and prioritize using technology strategy patterns always focusing on achieving strategic business outcomes, lean thinking and web experience. - Head of Engineering Core chapter setup to improve developer experience, continuous improvement, platform engineering and mobile app, ensuring company engineers are performing at their best thru software engineering best practices including software testing, scalability, systems design and documentation as a code. - Scaled hiring and onboarding with industry and big tech practices and standards reducing the hiring lead time by 200%. Hired 35 Staff+ engineers in 2023 and early 2024. - Delivered more than USD 2M in savings focusing in product performance and customer efficiency, saving $200k by using Team Topologies concepts for fast flow and developer experience. - Brought the concept of Engineering Strategy focusing in 24 capabilities, four Key Metrics from Accelerate and Cognitive Load from Team Topologies. - Responsabile for aligning, mapping and architecture on the Shift left Data strategy to feed centralizaed Data Lakes, Microlakes Data Hub, Machine Learning in order to provide better business insights and easy access information for backoffice areas.

- Lead a team of eight over two business units (Payments--Credit Card, Digital Banking and Meal voucher-), Insurance and 2 financial platforms(running a TPV of USD 1,5B/month with 150 software engineers. - Responsible for aligning overall company strategy with engineering strategy and making technical decisions regarding software architecture by creating actions to mitigate NPS issues. - Partnered with product and design in order to craft best suited solutions relying heavily on software engineering. - Restructured team to improve efficiency and product delivery throughout development of new development workflows based on individual team strengths, resulting in over 2,000% percent growth. - Head of continuous improvement and delivery chapter ensuring company engineers are performing at their peak and creating action plans to improve inefficiencies and develop talent. - Established a team to implement the foundation for a product development process and saw a 300% increase in new product development. - Adjusted products, support distributed systems and made enhancements to features resulting in a 1,900% (USD 1MM) increase in Total Processed Value. - Saved $400K by creating a better environment for engineering teams using Team Topologies concepts for fast flow. - Created concept of Engineering Strategy based on four pillars (24 capabilities and four Key Metrics from Accelerate, e-NPS improvement, Agile methodologies, Performance Improvement and Evolutionary Architecture). - Supporting Engineering in the Insurance Business Unit that holds more then 200K clients and US$80MM in revenue. - Responsible for Engineering budget (OPEX & CAPEX). - Bringing the best practices towards Security, Data and Infrastructure creating an holistic approach unifiying those disciples with Engineering Development workflow.

- Created a global tribe of 40 individuals in Berlin and Brazil to assist with customer support solutions and participated on a team that defined metrics and product successes. - Led OKR definitions, strategy and value proposition in collaboration with the head of Product to become the first bank in Brazil to deliver an instant and 24/7 payments and money transfer solution, currently representing $12M in market share. - Built a team from the ground up, delivering end-to-end products three months earlier than past teams and rolled out new features to 100% of their customers. - Implemented a continuous improvement and workflow efficiencies chapter committee and saw a 100% increase in engineering performance based on the new processes and metrics. - Participated on a committee to understand, change and improve the hiring process by developing candidate attraction job requisitions, job descriptions and onboarding processes, reducing the hiring period from three months to 30 days. - Improved the Shift Left Security approaches to develop secure applications with minimal risks for the company.

- Selected for this role to scale the engineering department and oversee a team of 40 direct reports, growing the engineering team from 15 to 100 people and creating lean processes, rolling out new procedures and developing a culture that kept the business moving quickly. Reported directly to CTO and occasionally acted as interim CTO. - Implemented DevOps culture and rolled out best development practices including TDD, BDD and evolved the Monolith Software to a Microservices Architecture bringing resilience and high availability. - Led a team in developing and delivering a new product that reached over 1MM active users (increased from 62K users of the previous product) and was driven by the launch of a credit card product. Led a team in developing and delivering a product to be used by corporate banking institutions that resulted in over $250K in additional revenue. - Implemented hiring process changes including raising the bar on talent acquisition, improving interviewing techniques and developing tests for candidates to measure technical and behavioral skills, resulting in hiring top-level candidates. - Responsible for Security and Infrastructure (SRE/SysAdmins) implementing new practices where none existed. We rebuilt all infrastructure migrating to AWS and take advantage of high Observability and Monitoring.

- Managed the performance and delivery of engineers with a focus on continuous improvement and understanding customers' needs to tailor custom products while overseeing 20 direct reports and reporting directly to the CTO. - Tasked with delivering a new AI-based system for insurance sales for the largest insurance company in Brazil and increased revenue by 20% achieving almost $20MM in additional sales using predictive algorithms. - Educated company on proper use of product strategy and Agile Methods specially Kanban and Scrum. - Drove all KPIs for project using management tools including Management 3.0 and Google Re:work.

- Responsible for planning and migrating operations in moving all engineering functions from Asia to South America while managing ten global tech teams, ten direct reports and 60 individuals. Defined new processes, workflows, engineering practices and KPIs to best achieve results for the client (Kimberley Clark). - Relocated entire operation and was responsible for $10MM in billable hours, successfully completing the migration in four months, two months ahead of schedule. - Managed fully distributed teams in multiple time zones and continents. - Managed multiple features to different products (specially marketing) aligning several stakeholders and businesses owners.

Architecture, development and support of the electronic payment software for the top credit card acquires in Brazil (Rede, Cielo, Elavon, RV, Libercard, Fillip, Conductor) and other small ones. Implementation of the shared EMV processing library. Use of ISO8583 to exchange financial messages. Responsible for Agile, Scrum and Test-Driven Design implementation. Coaching the team focusing on how to improve the developed code, clean coding, object- oriented programming, TDD, design patterns and integration patterns. Delivery Management of the developer’s artifacts. Implementation of NoSQL Databases such as Cassandra and NoSQL. Following the best practices of the TOGAF Framework. Successfully implemented Scrum Framework towards development teams.

I was responsible for both architecture and implementation aspects of Diebold ́s product XMS - Extended Managed Services. This product was an ATM monitoring tool that provides an availability management solution that reduces the downtime of the self-service network. This product monitors the Bank of America ATM network and other banks around the world. XMS was developed following the best practices of Object-Oriented Programming. My role is to analyze, specify, develop, deliver and evolve the business requirements requested by our clients aggregating value to the product. I also manage the integration of activities that has been developed by multi-country teams based in US and India and conduct impact analysis to modify the system in accordance with business requirements. I had successfully implemented the Clean Coding Development Methodology and Test-Driven Development in the XMS Project. Also deployed the first Agile (Scrum) cell (Not yet met as a squad).

Worked in the Asset Clearing Division, I was part of the team that had successfully downsized the Asset Clearing Software from COBOL/DB2 to Microsoft Architecture (N Layered). My role was to understand and analyze the system requirements of the software, develop functional specifications using UML, and develop the product using Visual Studio .Net framework and tools.