Nestor D.

IT Asset Management Analyst

About

Experienced bilingual IT professional with the ability to work in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Committed to providing exceptional customer service. Confident and poised in interactions with individuals at all levels.

Country

United States

City

Miami

Industry

Information Technology & Services

Skill

Asset Management, Software Asset Management, Software Licensing, Service Desk, Microsoft Products, Incident Management, Software, IT Management, Troubleshooting, Information Technology, Windows, Operating Systems, Laptops, ServiceNow, Microsoft Office, IT Asset Management, Computer Hardware, Active Directory, IT Operations, YubiKey Programming

Experience

IT Asset Management Analyst

Mastec

2019-4 - Present · 7 yrs 5 mos

• Managing tickets requests and IT asset inventory. • Meet Target SLA’s within IT Asset ticket requests. • Track and manage IT assets (hardware, software and mobility) throughout their life cycle within the IT Asset Repository. • Provide reporting to support teams other internal requests to proactively address data/compliance. • Provide standing inventories to IT Finance for reallocation. • Manage ticketing system of Hardware, Software and mobility requests. • Receive, track and deploy all IT hardware and software assets. • Support computer Hardware and Software assets. • Perform day-to-day activities required to manage and maintain the accuracy of assets, such as receiving, storing, distributing, shipping, inventorying, and accounting for hardware, software and mobility assets. • Coordinate and perform hands-on support at the desktop level, including installing and upgrading software and hardware, implementing file backups, and configuring systems and applications. • Proactively maintain hardware and software lifecycle data within the IT Asset Repository. • Ensure accurate and complete asset information is available to supply financial reporting, enhance business decision-making, manage asset-related liabilities and risks.