Nermeen Fahmi

I lead the People & Culture strategy to align talent, structure, and performance with the company’s growth vision. My role focuses on building a future-ready organization through culture transformation, leadership development, and workforce planning that support sustainable business expansion. I drive the evolution of HR from an operational function into a strategic partner — enabling data-driven decisions, digital HR systems, and people-centric policies that enhance engagement, accountability, and agility across all departments.

Heading the HR department at OSRA Program, USAID funded program

Manage and handle all HR functions and operations for 100+ employees. This included recruitment and selection, onboarding, performance management, employee relations, benefits administration, compliance, payroll processing, and HR reporting. Develop and implement HR policies and procedures that promote a positive and productive work environment. Collaborate with senior management and department heads to ensure HR strategies are aligned with company goals and objectives. Maintain accurate employee records and ensure compliance with all applicable laws and regulations

Manage the full cycle of talent management, including Recruitment, Onboarding, Performance Management, Organization Design, Succession Planning, Career Development, Engagement , Retention, and Employee Benefits · Liaison between senior management and employees to improve company-employee relations · Develop strategies to overcome process gaps · Optimize internal operations and drive process improvement ·Engage proactively with business functions to improve business outcomes and ensure compliance with company directives.

Establish HR department from scratch by designing and implementing processes and procedures • Manage HR functions (Personnel, Recruitment, Organization development, Culture Development, Business Orientations, • Guide and assist the management in all business plans and building company strategy. • Participate in company due diligence to secure investments. • Manage day-to-day HR operations effectively. • Handle administrative procedures to meet objectives set by the boards of directors.

Enhance department performance through the analysis of information. Recommend courses of action. Develop HR strategies. Develop performance management processes. Assist line managers in understanding policies and procedures. Manage compensation and benefits programs. Update personnel files. Proactively solve complex HR problems. Train managers and staff on HR best practices. Promote open communication and a positive work environment.

Partner with senior leadership to establish and develop corporate and HR policies and procedures. • Analyze job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions. • Manage the recruitment and selection process, including job postings, candidate screening, interviewing, and onboarding new employees. • Ensure proper and smooth implementation of policies and system • Responsible for the performance management process • Handle personnel and social insurance activities • Process human resources requests.

(Under Egypt Network ) Responsible for operation and non-technical work in the mobile payment support team and Vodafone Money Transfer team in Egypt and Germany (VTIS) • Responsible for the monthly KPI report of the team • Responsible for recruitment and selection for the team. • Responsible for all reports related to the team performance weekly and monthly (Problem, Incident and Change management reports ) using the Remedy ticketing system • Responsible for the weekly performance report. • Responsible for analyzing the team's performance and achieving the objectives. • Responsible for following up on the team quarter objectives • Responsible for all user management processes, creating and managing accounts and credentials for the used tools for VTIS group and IBM India. • Submitting access requests for all VMT employees • Handling training • Apply the ITIL.

• Responsible for technical recruitment of the outsourcing accounts (KSA public entities – ITWorx – International Turnkey System –Vodafone VIS ). • Manage recruitment process (sourcing, posting, Screening, Interviews) • Validate and develop job descriptions received from clients. • Responsible for contacting clients and analysing their needs. • Responsible for new hires' onboarding

Determine clients’ recruitment needs • Recruit, screen and conduct interviews • Search for suitable candidates using a variety of sources including Skills IT communities, in-house database, external search engines, referrals, and advertising • Prepare and submit candidate files • Execute job proposals and took over negotiations • Administer and update client vacancy database • Write and prepare the job descriptions

- Strategic Management - Recruitment and selection - Training and development - Compensation and benefits - Labor law - HRIS