Neo Mphafudi

Market Research: Conduct market research to identify new business opportunities and trends in international markets. Client Acquisition & Relationship Management: Assist in acquiring new clients, nurturing existing relationships, and responding to inquiries from international customers. Negotiations: Support senior traders in negotiating prices, terms, and contracts with international customers, ensuring profitability and compliance with company policies. Order Management: Process export orders, ensuring timely and accurate order fulfillment, and coordinating with logistics, production, and warehouse teams. Export Documentation: Assist in preparing and reviewing export documentation (invoices, bills of lading, certificates of origin, etc.), ensuring accuracy and compliance with international trade regulations. Logistics Coordination: Collaborate with freight forwarders, shipping agents, and customs brokers to ensure the smooth transportation and delivery of goods. Payment Management: Support in managing payments and invoicing, including letters of credit, payment terms, and currency exchanges. Problem-Solving: Assist in resolving any issues related to shipments, payments, or customer satisfaction. Reporting: Assist in preparing regular reports on sales performance, market trends, and any operational issues that may need attention. Payment Processing: Assist in managing export-related invoicing and payments, including monitoring accounts and supporting the finance team with payment collection. Export Compliance: Stay informed about changes in export laws, tariffs, and regulations, and ensure the company’s compliance with all relevant export controls and trade agreements. Export Documentation: Prepare, verify, and manage export documentation, including commercial invoices, packing lists, export licenses, certificates of origin, and bills of lading. General Office Support: Provide support to other departments with filing and document retrieval.

Document Organization & Filing: Sort, classify, and file documents, records, and other materials according to the company’s filing system (alphabetical, numerical, or chronological order). Record Maintenance: Maintain both paper and electronic filing systems, ensuring files are updated, properly labeled, and stored in the appropriate locations. Retrieval of Documents: Assist staff in retrieving and referencing files or records as needed, ensuring easy access to information. Document Scanning & Digital Filing: Scan paper documents into digital formats and store them in electronic filing systems. File Audits: Perform regular audits of files and records to ensure proper organization, accuracy, and compliance with company procedures. Labeling and Indexing: Properly label, index, and categorize documents for easy reference and retrieval. Ensure consistency and accuracy in labeling. Confidentiality: Ensure the confidentiality and security of sensitive and private company information by adhering to company data protection policies and guidelines. Archiving: Assist in the archiving of old or inactive files, ensuring they are stored in a secure manner for future reference if needed. Data Entry: Input relevant data into databases or record management systems, ensuring that data is accurate and up to date. General Office Support: Provide support to other departments with filing, document retrieval, and general administrative tasks as required.