Nematullah Sohrabi

• Operating and monitoring machinery involved in the production of solar panels, including photovoltaic cell manufacturing, soldering, encapsulation, and testing equipment. • Monitoring production processes, equipment parameters, and environmental conditions to ensure optimal efficiency and adherence to specifications. • Adhering to safety protocols and guidelines to maintain a secure working environment. • Participating in safety training sessions and contributing to the continuous improvement of safety measures. • Assisting in the handling, storage, and movement of raw materials and finished products within the production area. • Collaborating with team members, engineers, and supervisors to achieve production targets and resolve any issues that may arise during the manufacturing process.

Utilize technology such as computers, manage apps, and scan barcodes. Experience in conducting quality checks on products and packaging to ensure compliance with company standards. Experienced in using WMS software for tracking inventory, and order processing. Operate powered industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 40 feet. Experienced in picking, packing, and preparing orders for shipment using various methods.

Delivered orders promptly and accurately, ensuring customer satisfaction. Maintained excellent customer service while handling high-pressure situations and resolving customer issues. Managed delivery routes efficiently using GPS and other navigation tools. Developed strong time management skills by effectively balancing multiple deliveries.

Experience with inventory management and sales tracking software using company standard procedure. Ensures all paperwork and documentation are accurate and complete. Familiar with legal requirements and dealership policies regarding vehicle sales and financing. Expertise in using CRM software to track and manage customer interactions. Dedicated to providing exceptional service to ensure customer satisfaction and retention. Works effectively with other sales associates, finance, and service teams to ensure a smooth customer experience.

Handled incoming and outgoing client calls to understand and address their needs, complaints, or concerns related to products and services. Provided accurate and efficient responses to callers, offering potential solutions while ensuring clients felt supported and appreciated. Engaged in active listening, confirming or clarifying information, and effectively diffusing situations with upset clients as needed. Fostered strong relationships with clients and call center team members built on trust and dependability. Effectively utilized software, databases, scripts, and tools to manage client interactions using the provided SOP. Consistently met or exceeded call center performance metrics while delivering exceptional customer service.

Delivered live customer support in both origination and servicing environments. Managed inventory control by handling stock location orders and generating print requests. Communicated with customers, internal departments, and vendors to gather information and resolve issues. Processed and directed transactions, requests, and inquiries following established SOP procedures. Kept up-to-date with technical knowledge through educational workshops and by reviewing industry publications.

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