Nelsy Villafuerte

Oversee multi-shift operations across Inbound, Outbound, and E-commerce in a 250K+ sq. ft. fulfillment center. Lead daily execution to ensure on-time releases, accurate shipments, and strong safety performance. Partner with cross-functional teams to maintain audit-ready standards, develop frontline leaders, and drive 5S and continuous improvement initiatives that improve productivity and reduce overtime. ● Managed 25–35 associates with daily performance aligned to partner KPIs; accountable for order release and same-day fulfillment. ● Ran tier-1 huddles with safety and KPI boards; enforced start/mid/end-of-shift checklists and exception tagging to keep waves on schedule. ● Balanced headcount across lanes to hit ship goals while controlling overtime. ● Drove 5S and visual management; improved first-hour productivity and reduced startup time

Led 25–35 associates in a fast-paced direct-to-consumer (DTC) fulfillment operation, ensuring all performance metrics aligned with partner KPIs. Accountable for daily order release, same-day fulfillment, and meeting a strict 2:00 pm shipping cutoff for Target. ● Achieved 99.99% on-time shipment accuracy through disciplined wave and dock management ● Oversaw carrier pickups, labor planning, and staffing to meet service and cost targets. ● Standardized QA gates and labeling procedures, reducing rework and boosting order accuracy. ● Partnered closely with the Inventory team on cycle counts and CAPA, maintaining ~99% location accuracy. ● Fostered a culture of accountability, teamwork, and continuous improvement across all shifts.

Led Amazon FBA outbound operations, overseeing the complete fulfillment lifecycle from order creation to carrier dispatch. Directed scheduling, pick management, labeling, and compliance processes to ensure accuracy, efficiency, and partner alignment. ● Led Amazon FBA outbound operations, overseeing the complete fulfillment lifecycle from order creation to carrier dispatch. Directed scheduling, pick management, labeling, and compliance processes to ensure accuracy, efficiency, and partner alignment. ● Owned end-to-end FBA execution, managing order flow, labeling, and outbound carrier coordination. ● Ensured prep/label and SIOC compliance, improving ASN and routing accuracy while reducing chargebacks and secondary handling. ● Supported Amazon FBM (1P) order flow by aligning picks, labels, and dispatch schedules to partner requirements. ● Drove a culture of accountability, continuous improvement, and cross-department collaboration to strengthen fulfillment performance.

Supervised 75+ employees across 35+ locations, ensuring operational compliance, client satisfaction, and workforce accountability. Partnered with local law enforcement to maintain safe environments and strengthen client relationships. ● Conducted site inspections, scheduling, and client check-ins to ensure service quality. ● Developed incident tracking and reporting processes that reduced security-related issues. ● Trained new supervisors on compliance, documentation, and team communication.