nelson mondela

chennai, tamil nadu, indien

About

* A competent IT professional with over 5+ years of experience in Systems Administration, Backup & Restore & Storage Aministration * Experience in Installing, Configuring and Troubleshooting NetApp Storage, Veritas Backup Exec.; deployment using Agents on the client environment includes windows and Linux OS * IP, Storage Networking and Enterprise storage technologies * CIFS and NFS exports along with Qtree and Quota management * Troubleshooting and administering Netapp filer * SQL Management Studio and SQL Configuration Manager Tools * Configuring Disk (NAS/SAN/VTL/DAS), Tape (Robotic Library or Stand-Alone Drive) for data protection through Backup Exec. * Storage allocation to new build and existing UNIX, Windows servers/clusters and VMWare ESX environment

Country

india

City

chennai

Industry

information technology and services

Skill

team management, vendor management, it service management, itil, management, pre sales, bpo, requirements analysis, business analysis, crm, screening, software project management, storage area network, network attached storage, netapp, virtualization

Experience

chennai, tamil nadu, indien

technical consultant

zoho corporation

2012-10 - 2013-11 · 1 yr 2 mos

* Provided technical assistance to exhibit Manage Engine solutions to prospect clients, based on their requirements * Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs) * Performed Patch Management, Software Deployment, Asset Tracking and MDM (Mobile Device Management) through Desktop Management Solution * Synchronised to resolve events, incidents & problems in accordance with Incident & Problem Management * Developed implementation plan to define process for requirement gathering * Worked with team of Sales Representatives & Solutions Consultants in the specific vertical to confirm in and out of scope requirements and supported with necessary solutions

technician support executive

sitel

2011-3 - 2012-7 · 1 yr 5 mos

* Maintained computer systems like Dell Mini Computers and others * Administered IT networks as part of the team engaged to manage data centre, network, data, voice and hardware & software faults * Provided support for procedural documentation; generated relevant reports * Delivered maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs) * Recognised new users accounts & profiles and dealt with password issues * Accomplished broad operations related to forecast, purchase, order management and maintenance functions * Consulted end-users to determine various network improvement needs based on system functional requirements