Nelson S

Xcitium’s cybersecurity products, including endpoint protection, zero-trust architecture, and threat containment solutions. Utilized tools like ZoomInfo, and LinkedIn Sales Navigator to identify and qualify potential clients in the SMB/MSP and enterprise segments. Conducted 400+ cold calls and personalized email outreach daily to Cloud Workloads targeting CISOs, IT Directors, and Security Managers across various industries, Set up product demos and discovery calls, effectively educating prospects on Xcitium’s patented containment technology and zero dwell time approach.

Responsible for generating qualified leads using Apollo.io and Seamless.AI Conducting 100+ cold calls daily to engage prospects. build a strong pipeline, and drive revenue generation through outbound sales.

Conducted 100+ cold calls daily targeting staffing and recruiting firms across the U.S. Scheduled product demos and nurtured prospects through the sales pipeline. Collaborated with Account Executives to ensure seamless handoff and optimize conversion rates. wo CRM platforms Salesforce, HubSpot .

Handled inbound and outbound customer service calls related to health, motor, and general insurance policies. Assisted customers with policy inquiries, claims processing, renewals, endorsements, and issue resolution. Delivered excellent customer service by maintaining empathy, patience, and professionalism in high-volume call environments. Coordinated with internal teams (underwriting, claims, and IT) to resolve escalations and ensure timely service delivery. Educated policyholders on insurance coverage, policy features, claim processes, and documentation requirements. Consistently met performance metrics including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).

Provided voice and chat support to Amazon customers across the India, ensuring timely and effective resolution of queries. Handled issues related to order tracking, returns/refunds, payments, account management, and product inquiries. Recognized for excellent communication skills, problem-solving abilities, and maintaining high QA scores. Delivered high-quality customer service with a focus on First Contact Resolution (FCR) and Customer Satisfaction (CSAT).