nelson madrilejos

Responsible in keeping confidential profiles, inventory of computers/stocks, re-imaging BSOD workstations and rejoined domain, installation of AVAYA IP phones (4610SW, 4612SW, 4620SW, 4621SW) /analog phones (6211,6221,6408D+), making Incident report and Post Morterm report. Managed to resolve tasks & ticket made by IT Helpdesk in Quintus application.(second level of escalation) Installation and configuration of software’s based on license plotting of floor mapping: Windows 2K/XP, MS Office; 2K PRO/SBE, 2K3 PRO/STD, XP, and Symantec Anti-Virus 9. Special applications; KANA, NICE 8.9, Cool Edit, eTalk Advisor, AOL 9.0 SE and AVAYA CMS. Remote desktop using Terminal Services Client & Ultra-VNC Viewer. Backup different Dbase using VERITAS Backup Application. Knowledge in desktop/laptop troubleshooting both in hardware & software, troubleshooting DHCP, TCP/IP configuration, patching DSL connection to switch as requested, using Active Directory, daily maintenance and support of End-Users.

Responsible in keeping confidential profiles, inventory of computers/stocks, re-imaging BSOD workstations and rejoined domain, installation of AVAYA IP phones (4610SW, 4612SW, 4620SW, 4621SW) /analog phones (6211,6221,6408D+), making Incident report and Post Morterm report. Managed to resolve tasks & ticket made by IT Helpdesk in Quintus application.(second level of escalation) Installation and configuration of software’s based on license plotting of floor mapping: Windows 2K/XP, MS Office; 2K PRO/SBE, 2K3 PRO/STD, XP, and Symantec Anti-Virus 9. Special applications; KANA, NICE 8.9, Cool Edit, eTalk Advisor, AOL 9.0 SE and AVAYA CMS. Remote desktop using Terminal Services Client & Ultra-VNC Viewer. Backup different Dbase using VERITAS Backup Application. Knowledge in desktop/laptop troubleshooting both in hardware & software, troubleshooting DHCP, TCP/IP configuration, patching DSL connection to switch as requested, using Active Directory, daily maintenance and support of End-Users.

·Responsible in cleaning-up of customer registration (CUSREG) number in amended convention of peso/dollar bank accounts and uploading the cusreg amended to the Bank-Master system. ·Assisted in releasing peso/dollar cheque requisitions of personal chq, corporate chq, and managers’ chq to bank branches and assisted in signature capture (SIGCAP) of client’s signatories for the bank security purposes.

Provide system administration and level 1/2 support to Manila and Australian operations with primary responsibility for Manila site.