Nelson Cheung

Senior Digital Project Manager @ AIA

About

At Chubb Life, my leadership in IT project management and business analysis was instrumental in driving digital transformation. We introduced innovative solutions like paperless ePOS, automated underwriting, and electronic contract functionalities, significantly enhancing customer experiences and operational efficiency. Our team's adoption of ICR/OCR and RPA technologies facilitated straight-through processing, showcasing our commitment to operational excellence. My expertise in software development life cycle (SDLC) processes and controls, along with a deep understanding of business intelligence, has been pivotal in platform transformations. The strategies we deployed enabled instant policy issuance, claims assessment, and pre-approval processes. This has not only cemented my reputation for fostering innovation in insurance technology but also demonstrates an unwavering dedication to refining the insurance journey for all stakeholders.

Country

City

Hong Kong SAR

Industry

Insurance

Skill

利害關係人管理, 策略思考, 策略領導, 領導力, 預算, 敏捷方法, 保險, Software Project Management, Agile Methodologies, Software Development, PMP, SQL, People Development, Life Insurance, Business Development, Information Technology, Requirements Analysis, Vendor Management, IT Strategy, Management

Experience

Senior Digital Project Manager

AIA

2022-12 - Present · 3 yrs 10 mos

In my role as a Senior Digital Project Manager at AIA, I spearheaded the Operation Excellence initiative to optimize the Buy, Service, and Claims journey. By managing the project budget and activities from end-to-end, I ensured a smooth and efficient process, ultimately enhancing customer satisfaction and driving business growth.

IT Director

Chubb Life Hong Kong

2019-6 - 2022-12 · 3 yrs 7 mos

Hong Kong

Senior Manager, IT Process & Control

AIA Hong Kong and Macau

2017-10 - 2019-6 · 1 yr 9 mos

Hong Kong

SDLC Process and Control, RPA governance and implementation

Senior Manager, Life Operation Enhancement

Prudential Hong Kong

2016-7 - 2017-9 · 1 yr 3 mos

Hong Kong

Represent business to elicit user requirement and manage UAT for a portfolio of Underwriting and New Product development projects. Support BAU and product incident management

Vice President of IT Division

Falcon Insurance Company (Hong Kong) Limited

2014-12 - 2016-7 · 1 yr 8 mos

Hong Kong

Led a core IT team to provide Application Management, Infrastructure Maintenance and End-User Computing Support. Appointed as HK Tech Lead in IT Legacy Modernization Project (Total budget: USD 50M: 5 countries for 5 years)

Application Consultant

DXC Technology

2013-11 - 2014-12 · 1 yr 2 mos

Hong Kong

Provided professional consulting service to premier clientele: AXA & HSBC. Ensuring business objectives were met within time and budget constraints. Analysed business requirements and led the service delivery team, ensure adherence to project framework and system development standard. Projects: AXA-HSBC Gl Integration Project (UTOPIA) HSBC MPF Transformation Project

Senior IT Manager

FWD Insurance

2011-5 - 2013-10 · 2 yrs 6 mos

Hong Kong

Led IT application team to deliver system enhancements and new product launch for HK and Macau BU. Managed in-house and out-sourcing vendors to support iOS agency tools and back-office VB & AS400 platforms.

Project Manager

Samvo

2009-8 - 2011-4 · 1 yr 9 mos

Hong Kong

Managed application and infrastructure projects to support Online Betting business for European and Chinese markets Projects: Data Center Migration (from Taiwan to EU) Integration project with World's largest Poker Network (Microgaming)

IT Manager

Prudential Hong Kong

2008-1 - 2009-7 · 1 yr 7 mos

Hong Kong

Led an IT sub-team and 2 vendors to deliver Sales Force Automation platform for over 4 thousands front-line sales in Prudential. Projects: Online Quotation System and FNA Module (PruCompass) (total budget: HKD 3M)

Project Manager

EAB Systems (Hong Kong) Limited

2006 - 2008 · 2 yrs

Hong Kong

Managed web development projects and led a team of system analyst and developer in SZ, China Provided pre-sales support to the sales director and sales manager Projects: Insurance web portal project for Bank of East Asia Insurance Broker and Customer web portal for Standard Life Unit Trust Customer portal for Invesco (Taiwan)