Nelson Briceño Camacho

- Lead cross-functional global projects focused on learning, training systems, and digital enablement initiatives. - Manage end-to-end project delivery including planning, execution, stakeholder coordination, and governance processes. - Partner with internal and external stakeholders to implement and optimize learning technologies for large learner populations. - Coordinate user acceptance testing (UAT), change management activities, and adoption strategies. - Ensure alignment between project outcomes, business strategy, and operational objectives.

Managing the daily operations of the LMS, ensuring the smooth delivery of training programs for healthcare interpreters and language professionals. Overseeing courses, users, and system settings, supporting user access and troubleshooting, coordinating training deployment, and tracking completion.

- Manage end-to-end vendor performance for a large-scale BPO operation supporting a national public-sector entity. - Ensure full contract compliance, service quality, and operational continuity aligned with contractual obligations and SLAs/ANS. - Monitor KPIs, capacity planning, workforce allocation, and operational performance indicators. - Lead corrective and preventive action plans, validating execution and impact across vendors and internal stakeholders. - Coordinate daily with internal teams and external providers to ensure timely delivery of services and contractual deliverables.

- Led and managed end-to-end training programs for one of the company’s largest enterprise clients. - Oversaw multidisciplinary training and quality teams, ensuring delivery quality, operational readiness, and continuous improvement. - Analyzed performance metrics and training KPIs to identify gaps and improvement opportunities. - Collaborated cross-functionally with operations, quality, and leadership teams to align training strategies with business goals. - Ensured compliance with internal policies, client requirements, and regulatory standards.

- Supported the management and execution of large-scale training initiatives within BPO operations. - Coordinated onboarding and upskilling programs to ensure workforce readiness and performance consistency. - Monitored training effectiveness through KPIs and reporting, supporting continuous improvement initiatives. - Acted as liaison between training, quality, and operations teams to align delivery with operational needs.

- Led training teams delivering operational and performance-focused learning programs. - Mentored trainers and coaches, ensuring instructional quality and adherence to training standards. - Supported operational performance through targeted coaching and development plans.

- Designed and developed training content aligned with operational and communication requirements. - Delivered coaching sessions focused on performance improvement and skill development. - Supported content standardization and instructional design initiatives.

- Delivered structured English instruction using diverse teaching methodologies tailored to learner needs. - Developed lesson plans and adapted curriculum to different learning styles and performance levels. - Monitored student progress and adjusted instructional strategies to improve learning outcomes.

- Audited instructional and operational processes to ensure compliance with quality standards. - Identified non-compliance issues and produced detailed reports with corrective action recommendations. - Trained instructors on quality protocols and best practices to improve service delivery. - Supported continuous improvement initiatives through data-driven quality reporting.

- Designed and implemented academic programs aligned with institutional and business objectives. - Supervised instructional staff, providing coaching, performance evaluations, and development plans. - Analyzed academic performance data to improve student outcomes and program effectiveness.

- Delivered English instruction to civilian and military personnel across different learning environments. - Developed pedagogical and instructional materials for academic and institutional programs. - Supported diverse learner groups including adults, children, and adolescents.

- Delivered English language instruction using adaptable methodologies to support diverse learners. - Developed customized lesson plans to improve language proficiency and learning outcomes.

Bachelor’s Degree in Education with an emphasis in English. Graduated with Cum Laude honors for outstanding academic performance. Throughout the five-year program, actively participated in teaching assistantships, as well as regional and national conferences, among other activities.

Formación y Entrenamiento de Asesores Integrales y Competitivos de Call Center, Contact Center y BPO

Generate new working methods to manage the portfolio of all types of projects in organizations. Apply change management techniques and processes. Manage the life cycle of complex projects from a systemic perspective. Manage entrepreneurship and intra-entrepreneurship projects that generate economic, environmental and social value.